Open to opportunities

Mutira Victoria

@mutiravictoria

Message

Client relations and sales consultant driving stakeholder engagement and service delivery.

Kenya

Message

What I'm looking for

I’m looking to grow in roles where I manage complex client relationships, coordinate stakeholder engagement, and drive service delivery—especially in fast-paced, donor/NGO or multinational environments where clear communication and performance targets matter.

I’m a dynamic, results-driven client relations and sales & marketing consultant with a strong track record in account management, stakeholder engagement, and service delivery across East and Southern Africa.

I manage end-to-end client and stakeholder relationships—handling inquiries and complaints, coordinating service delivery, and communicating clearly with high-level decision-makers to resolve issues efficiently and protect customer satisfaction.

I’ve supported multinational clients, NGOs, and donors in fast-paced, cross-functional environments, including work that required reporting, verification frameworks, and translating complex information into actionable recommendations.

Across my roles, I’ve built long-term client relationships, coordinated proposals and field activities, and consistently worked toward performance targets—using CRM tools like Salesforce and Microsoft Dynamics 365 to keep client records accurate and pipeline reporting reliable.

Experience

Work history, roles, and key accomplishments

Current

Sales & Marketing Consultant

Current

Dhabiti Hair Oil

Jan 2026 - Present (7 months)

Manage end-to-end client and stakeholder relationships across retail and distribution channels to ensure seamless service delivery and partner satisfaction. Handle inquiries and feedback from stockists and commercial partners, and coordinate meeting/product activation scheduling while producing performance reports for leadership.

Client Relationship Management Stakeholder Engagement Complaint Resolution Service Delivery Appointment Scheduling CRM Interaction Records Cross functional Coordination

Resource Efficiency Consultant

Kawi East Africa Ltd

Jan 2022 - Jan 2024 (2 years)

Served as point of contact for multinational corporations, NGOs, and regulatory bodies across Eastern and Southern Africa, ensuring client satisfaction throughout project lifecycles. Conducted needs assessments and provided recommendations, delivered ROI/payback and financial projections, and supported stakeholder engagement, supplier coordination, and risk mitigation.

Account Management Needs Assessment Stakeholder Engagement Implementation Planning Risk Mitigation Escalation Management Client Communication

Sales Engineer

Davis & Shirtliff Limited

Jan 2019 - Jan 2021 (2 years)

Managed the full client lifecycle from first contact through installation and commissioning, maintaining satisfaction across touchpoints. Built long-term relationships with government agencies and institutions, used CRM platforms (Salesforce and Microsoft Dynamics 365) to manage pipelines, and prepared technical and commercial proposals across water, energy, and solar PV sectors.

Sales Engineering CRM Salesforce Microsoft Dynamics 365 Pipeline Management Client Lifecycle Management Proposal Writing technical proposals Sales Target Achievement Client Communication

Sales & Marketing Executive

Rhino Special Products Ltd

Jan 2018 - Jan 2019 (1 year)

Handled client inquiries and provided product support at trade shows and sales events to ensure positive customer experiences. Conducted market research to understand client needs and built new construction-industry client relationships through targeted outreach and networking.

Client Inquiries Product Support Market Research Sales Outreach Networking