Open to opportunities

Waruguru Mutune

@warugurumutune

Message

Client relations and sales coordination leader driving customer success and process improvement.

Kenya

Message

What I'm looking for

I seek a global role where I can lead client success and sales coordination, drive digital transformation, and optimize processes while working with cross-functional and remote teams to deliver measurable customer and revenue outcomes.

I am a results-driven client relations professional with 12+ years of progressive experience across real estate, manufacturing, and technology sectors, known for improving client satisfaction and streamlining sales operations. I led CRM implementations and standardized workflows that reduced conversion time by 40% and raised satisfaction by 35% while managing high-value investor portfolios.

I excel at remote client management, cross-functional coordination, and performance analytics, and I have a track record of increasing retention and revenue through targeted process improvement, training, and stakeholder collaboration. I am seeking opportunities to apply my sales coordination, customer success, and digital transformation expertise in a global organization.

Experience

Work history, roles, and key accomplishments

Current

Client & Sales Coordination Executive

Current

Vaal Real Estate

Jul 2023 - Present (2 years 3 months)

Implemented standardized sales workflows that reduced client onboarding time 40% and increased client satisfaction by 35%; managed investor relations for a $2M+ portfolio with 90% retention and coordinated cross-functional project alignment between sales and construction teams.

Client Relationship Management Sales Process Optimization Contract Negotiation Investor Relations Workflow Automation Performance Analytics

Customer Center Executive

Vaal Real Estate

Feb 2023 - Jul 2023 (5 months)

Managed 150+ daily calls and improved lead conversion to 85% via Zoho CRM optimization, contributing to 20% revenue growth while maintaining 98% quality compliance and 99.8% CRM data accuracy.

Zoho Lead Conversion Call Center Operations Customer Success

Customer Support Executive

Roofing Solutions Kenya

Sep 2017 - Jun 2021 (3 years 9 months)

Improved customer retention 45% and reduced average resolution time 50% by implementing multi-channel support processes and de-escalation techniques, achieving 96% satisfaction and 40% increase in repeat business.

Customer Support Escalation Management Process Improvement CRM Quality Assurance Customer Retention Social Media Support

Marketing Executive

Basco Products Kenya Limited

Mar 2012 - Feb 2016 (3 years 11 months)

Drove 30% revenue growth and grew customer base 60% through market analysis, pricing optimization and targeted campaigns; organized 25+ events generating over $500K in direct sales.