Waruguru Mutune
@warugurumutune
Client relations and sales coordination leader driving customer success and process improvement.
KenyaWhat I'm looking for
I am a results-driven client relations professional with 12+ years of progressive experience across real estate, manufacturing, and technology sectors, known for improving client satisfaction and streamlining sales operations. I led CRM implementations and standardized workflows that reduced conversion time by 40% and raised satisfaction by 35% while managing high-value investor portfolios.
I excel at remote client management, cross-functional coordination, and performance analytics, and I have a track record of increasing retention and revenue through targeted process improvement, training, and stakeholder collaboration. I am seeking opportunities to apply my sales coordination, customer success, and digital transformation expertise in a global organization.
Experience
Work history, roles, and key accomplishments
Client & Sales Coordination Executive
Vaal Real Estate
Jul 2023 - Present (2 years 11 months)
Implemented standardized sales workflows that reduced client onboarding time 40% and increased client satisfaction by 35%; managed investor relations for a $2M+ portfolio with 90% retention and coordinated cross-functional project alignment between sales and construction teams.
Customer Center Executive
Vaal Real Estate
Feb 2023 - Jul 2023 (5 months)
Managed 150+ daily calls and improved lead conversion to 85% via Zoho CRM optimization, contributing to 20% revenue growth while maintaining 98% quality compliance and 99.8% CRM data accuracy.
Customer Support Executive
Roofing Solutions Kenya
Sep 2017 - Jun 2021 (3 years 9 months)
Improved customer retention 45% and reduced average resolution time 50% by implementing multi-channel support processes and de-escalation techniques, achieving 96% satisfaction and 40% increase in repeat business.
Marketing Executive
Basco Products Kenya Limited
Mar 2012 - Feb 2016 (3 years 11 months)
Drove 30% revenue growth and grew customer base 60% through market analysis, pricing optimization and targeted campaigns; organized 25+ events generating over $500K in direct sales.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor's Degree, Journalism and Media Studies
Completed a Bachelor's degree in Journalism and Media Studies with a focus on Public Relations.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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