I am looking for growth without becoming a people manager
Looking for a job
munira al-khalili
@muniraak
I enjoy simplifying complex information, improving workflows, and creating solutions that help both people and organizations succeed.
United StatesWhat I'm looking for
My career has been defined not by a single profession, but by a consistent ability to learn quickly, solve problems, and communicate complex information clearly. Over the years and across multiple industries, I've built transferable expertise in technical documentation, software support, accessibility, operations, process improvement, project coordination, and user-centered communication. This breadth of experience enables me to bridge the gap between technical teams, business stakeholders, and end users by producing clear, accurate, and accessible information. I bring a unique combination of analytical thinking, creative problem-solving, and adaptability to every project.
Experience
Work history, roles, and key accomplishments
Current
Owns daily operational execution in a high-volume environment, managing cash reconciliation with 99.9% accuracy and redesigning workflows to improve efficiency.
Directed accessibility remediation across enterprise web properties, cutting defect backlog by 35% and embedding accessibility checkpoints into the SDLC.
Accessibility QA & Compliance Analyst
Charles Schwab
Jan 2021 - Dec 2023 (2 years 11 months)
Served as subject-matter expert for accessibility standards, managing 500+ defects annually and reducing remediation turnaround by 25%.
CS
Systems Integration & T3 Support Analyst
CSS/Otter
Jan 2021 - Dec 2022 (1 year 11 months)
Owned technical onboarding and implementation for aggregation software across 50+ accounts, cutting implementation timelines by 18%.
Led full-cycle SaaS deployments for B2B customers, increasing first-day adoption by 30% and cutting post-installation support tickets by 25%.
MC
Section 508/WCAG Compliance & Data Review Consultant
Multiple Clients
Jan 2016 - Dec 2019 (3 years 11 months)
Delivered 75+ independent compliance audits and remediation strategies, improving client compliance posture by up to 40%.
PR
Real Estate Agent | Inn Manager | General Manager | Assistant Manager
Previous Leadership & Operations Roles
Owned P&L and operational budgets exceeding $1M annually, leading teams of 20+ staff and improving procedural accuracy and service KPIs by 15-20%.
Education
Degrees, certifications, and relevant coursework
RE
Ryerson School of Continuing Education
Certificate, Web Accessibility
2016 - 2016
Completed coursework in Web Accessibility Auditor program, covering WCAG 2.0, Section 508, and W3C standards.
Virginia Commonwealth University
Bachelor of Arts, Communication Arts and Design
1992 - 1997
Bachelor of Arts in Communication Arts and Design from Virginia Commonwealth University from 1992 to 1997.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
90k-200k USD
Social media
Job categories
Skills
Process ImprovementProcess documentationSoftware ImplementationContent DevelopmentUsability TestingClient Relationship ManagementCustomer SuccessTeam LeadershipNeeds AssessmentMicrosoft 365JiraConfluenceTechnical DocumentationCross Functional CollaborationLearning AgilityUser ExperienceStakeholder ManagementDigital AccessibilitySaaS DeploymentSystem IntegrationProcess MappingData ValidationQA TestingUser Acceptance TestingSection 508W3CAria OperationsJAWSNVDAVoiceover RecordingTalkBackWavesLighthouseSalesforceZendeskSlackMicrosoft TeamsZoomDocumentationDefect loggingConfiguration ManagementPrompt TestingOutput Validation TechniquesMappedADAToastProduct RoadmappingProgram ManagementCross functional LeadershipAccessibility TestingData QualityComplianceQuality AssuranceAxeVoice ActingAgileScrumWaterfallUATAPI ConfigurationData MappingSaaS ImplementationGoogle WorkspaceWindowsDurable
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