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Ashley Brown

@ashleybrown6

I build enterprise accessibility programs and inclusive digital experiences across product, operations, and customer journeys.

United States

Message

What I'm looking for

I'm looking to lead accessibility and inclusive-design strategy where I can build scalable programs, partner across product and operations, and improve experiences for people with disabilities.

I'm a digital accessibility consultant at Microsoft, advising design, product, and engineering teams on embedding inclusive design across global product ecosystems. I lead accessibility reviews, mentor teams, and develop AI capabilities for accessibility design and evaluation.

Previously, I led strategic consulting at Level Access and founded USAA's first enterprise accessibility program, securing an $8M annual budget and directing remediation across digital pages, documents, facilities, and ATMs.

Across financial services, government, nonprofits, education, and technology, I've built accessibility governance, training, research, and risk-management programs grounded in WCAG, ADA, Section 508, universal design, and lived experience.

Experience

Work history, roles, and key accomplishments

Current

Digital Accessibility Consultant

Current

Kforce

Mar 2024 - Present (2 years 6 months)

Strategic advisor supporting Microsoft's design, product, and engineering teams in embedding accessibility and inclusive design into global product ecosystems. Guides crossfunctional teams in applying WCAG 2.1/2.2, universal design principles, and inclusive research practices.

Accessibility Strategy WCAG 2.1 WCAG 2.2 Universal Design Inclusive Design User Research Prototype Review Design Systems Mentorship AI

Accessibility Consultant

Independent Contractor

Jun 2023 - Mar 2024 (9 months)

Lead accessibility consultant supporting nonprofits, local government agencies, and small business organizations in building inclusive programs, policies, and member experiences. Developed accessibility roadmaps, governance models, and maturity frameworks aligned with organizational mission and community needs.

Accessibility Consulting WCAG Inclusive Design Accessibility Roadmaps Governance Frameworks Maturity Frameworks Accessibility Audits Training User Research Risk Mitigation

Director of Strategic Consulting

Level Access

Nov 2021 - Apr 2023 (1 year 5 months)

Executive leader overseeing strategic consulting services focused on accessibility program development, governance, and organizational transformation for nonprofits, universities, government agencies, and enterprise organizations. Led enterprise accessibility transformations for Fortune 500 clients, improving compliance posture and reducing legal risk.

Accessibility Strategy Program Development Governance Organizational Transformation P&L management Team Leadership Sales Business Development Training Maturity Accessibility

User Experience Program Manager

Frost Bank

Dec 2019 - Nov 2021 (1 year 11 months)

Led UX standards, accessibility integration, and inclusive design practices across digital banking experiences. Established accessibility KPIs, dashboards, and governance models to proactively track compliance and member experience.

UX standards Accessibility Integration Inclusive Design KPIs Dashboarding Governance Frameworks Training Agile Design Language Risk Management Assistive Technology

Home Remodeling Business Owner

Casa Forward

May 2017 - Dec 2019 (2 years 7 months)

Owned and operated a residential remodeling business with a focus on functional, accessible, and user-centered design. Managed budgets, contractors, and project timelines for renovation and accessibility-focused home improvements.

Budget Management Contractor Management Project Management Market Research Property Evaluation Inclusive Design Accessibility Standards

Director of Accessibility Operations

USAA

Nov 2012 - Mar 2017 (4 years 4 months)

Founded and led USAA's first enterprise accessibility program, transforming culture, operations, and member experience for millions of members. Secured board approval and sponsorship for an accessibility program with initial $8M annual budget.

Accessibility Program Management Governance Maturity Compliance Tracking User Research Team Leadership Budget Management remediation Audit Executive Briefings Employee Resource Groups

Lead Digital Product Manager

USAA

Jan 2007 - Nov 2012 (5 years 10 months)

Led customer experience strategy for authentication, security, privacy, and accessibility across web and mobile channels. Established accessibility QA processes and a network of accessibility champions.

Customer Experience Strategy Authentication Security Privacy Accessibility Web Mobile QA Processes KPIs Cross Channel Marketing Operational Efficiency

Sr. Business Architect

USAA

Feb 2005 - Jan 2007 (1 year 11 months)

Oversaw O&M programs for eCommerce, CRM, document management, and speech recognition systems. Led prioritization, capacity planning, and crossfunctional project teams.

O&M Ecommerce CRM Document Management Speech Recognition Prioritization Capacity Planning Cross functional Teams Process Improvement Reporting Resource Planning

e-Business Director

USAA

Jan 2001 - Feb 2005 (4 years 1 month)

Led teams in eBusiness operations, interaction design, and process engineering. Managed service interruption communications, fraud investigations, and business continuity planning.