KHKristine Horn
@kristinehorn
Quality assurance and accessibility specialist delivering empathetic, technical testing leadership.
United StatesWhat I'm looking for
I am a fiercely self-driven quality assurance engineer and web accessibility specialist with extensive manual and automated testing experience in EdTech. I build and maintain test suites, design accessibility programs from scratch, mentor teams, and create clear, discoverable documentation that reduces bugs and improves timelines.
I lead cross-domain collaboration—supporting product, UX, engineering, and support—while championing accessible design and user-focused solutions. My work has unblocked sales, transformed internal practices, and provided measurable improvements in accessibility conformance and product reliability.
Experience
Work history, roles, and key accomplishments
NOLed manual and automated QA efforts and built the company's first Cypress test suite, improving release reliability and reducing regressions; designed documentation, hiring interviews, and training that scaled QA and support capabilities.
NOBuilt and managed an organization-wide accessibility program achieving WCAG 2.1 AA conformance improvements, created discoverable training/materials, and prioritized and managed accessibility backlog and remediation work.
NORebuilt Zendesk workflows, launched help center content, implemented automations and integrations, and led hiring and onboarding to improve support operations and CSAT.
FCAssistant Director of Institutional Research
Flagler College
Nov 2014 - Aug 2017 (2 years 9 months)
Collected and reported institutional data for federal and internal stakeholders, managed accreditation and assessment tasks, and produced analyses and reports to support institutional effectiveness.
FCMacintosh Administrator
Flagler College
Aug 2008 - Nov 2014 (6 years 3 months)
Managed campus hardware/software and helpdesk operations, delivered training courses, and maintained department communications and website to support college technology users.
Education
Degrees, certifications, and relevant coursework
UDUniversity of North Dakota
Graduate Certificate, Instructional Design and Technology
2017 - 2019
Completed a Graduate Certificate in eLearning, Instructional Design and Technology focusing on instructional design and educational technology practices.
FCFlagler College
Bachelor of Arts, Spanish and Graphic Design
2004 - 2008
Grade: 3.8593
Earned a Bachelor of Arts with dual focus in Spanish and Graphic Design, graduating with a 3.8593 GPA.
Availability
Location
United StatesAuthorized to work in
Portfolio
tiny.cc/krin-accoladesJob categories
Skills
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