MIMukaila Ibrahim
@mukailaibrahim
Dedicated customer service professional with strong analytical skills.
NigeriaWhat I'm looking for
I am a dedicated professional with a diploma in Banking and Finance and extensive experience in customer service. My journey began at First City Monument Bank Plc, where I have honed my skills in various departments, particularly at the customer service desk. I thrive on delivering excellent service and ensuring customer satisfaction.
Throughout my career, I have developed strong interpersonal and analytical skills, which allow me to interface effectively with clients and colleagues alike. I am proactive in addressing issues and committed to adding value to the organizations I serve. My educational background, combined with my work experience, has equipped me with the tools necessary to excel in any customer-focused role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
First City Monument Bank Plc (FCMB)
Jan 2017 - Present (8 years 6 months)
Worked in various departments, with a primary focus on the customer service desk. Assisted customers with inquiries, resolved issues, and ensured a high level of service satisfaction.
Sales Manager
Haneef Educational Resource Service
Jan 2012 - Dec 2014 (2 years 11 months)
Managed sales activities and customer relationships for educational resources. Developed strategies to increase sales and achieve targets.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Bauchi
Diploma, Banking and Finance
2014 - 2016
Completed a diploma program focusing on banking and finance principles. Gained foundational knowledge in financial systems and operations.
Federal Polytechnic Bauchi
Diploma in Banking and Finance, Banking and Finance
2014 - 2016
Completed a diploma program focusing on banking and finance principles. Gained foundational knowledge in financial systems and operations.
Command Day Secondary School Jos
Senior School Certificate, General Studies
2006 - 2012
Obtained the Senior School Certificate, completing secondary education. Developed core academic skills across various subjects.
Nurudeen Private School Jos
Primary School Certificate, General Studies
1999 - 2006
Completed primary education and received the Primary School Certificate. Acquired fundamental literacy and numeracy skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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