Awawu Yakub
@awawuyakub
Enthusiastic administrative professional with strong customer service skills.
NigeriaWhat I'm looking for
I am a highly resourceful and innovative individual with a solid background in administrative and office procedures. My experience spans various roles, including my current position as a Contact Center Agent at First City Monument Bank, where I excel in customer service and problem resolution. I am a quick learner, adept at coordinating and organizing a wide range of administrative activities, and I thrive in team environments.
Throughout my career, I have demonstrated my ability to manage customer inquiries effectively, train new staff, and enhance customer satisfaction. My previous roles as a Service Advisor and Sales Representative have equipped me with the skills to handle customer complaints, upsell products, and maintain efficient office operations. I am committed to continuous professional development and am eager to contribute my skills to a dynamic organization.
Experience
Work history, roles, and key accomplishments
Contact Center Agent
First City Monument Bank
Apr 2023 - Present (2 years 2 months)
As a Contact Center Agent, I handle incoming calls, respond to customer complaints, and provide solutions. I also train new staff on banking products and upsell services while documenting all interactions according to standard procedures.
Service Advisor
First City Monument Bank
May 2022 - Apr 2023 (11 months)
In my role as a Service Advisor, I greeted customers, responded to inquiries, and guided them in using the bank's services. I managed customer wait times and ensured a smooth banking experience while cross-selling products.
Sales Representative
IK Murphy Machines and Iron Limited
Jan 2016 - Dec 2016 (11 months)
As a Sales Representative, I provided high-quality customer service, prioritized tasks, and ensured timely delivery of goods. I established strong customer relationships and improved sales department efficiency.
Administrative Staff
Erisco Food Limited
Jul 2015 - Jan 2016 (6 months)
In my role as Administrative Staff, I managed daily office tasks, maintained an effective administrative system, and resolved administrative issues efficiently while ensuring compliance with regulations.
Education
Degrees, certifications, and relevant coursework
Kwara State University
Bachelor of Science, Public Administration
2016 - 2020
Grade: Second Class Honor - Upper Division
Studied Public Administration, focusing on the principles and practices of managing public sector organizations and understanding the role of government in society.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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