Muhammed Hussain
@muhammedhussain
Experienced customer service professional passionate about high-quality care.
United KingdomWhat I'm looking for
I am an experienced customer service professional with a strong passion for delivering high-quality customer care. My journey in customer service has equipped me with excellent communication and listening skills, allowing me to effectively engage with customers and address their needs. I thrive in pressured environments, demonstrating resilience and the ability to multitask while maintaining a focus on providing exceptional service.
Throughout my career, I have honed my skills in various roles, including as a Retail Assistant and Customer Service Adviser. I have successfully managed social media pages, created engaging content, and interacted with customers both in-store and online. My experience also includes handling inbound and outbound calls, processing payments, and ensuring customer satisfaction through effective relationship building. I take pride in my attention to detail and my ability to input data accurately, which has been essential in my roles.
As I continue to grow in my career, I am eager to leverage my skills in a dynamic environment where I can contribute to a team and help enhance customer experiences. My goal is to work in a role that values customer satisfaction and fosters professional development.
Experience
Work history, roles, and key accomplishments
Retail Assistant
Poshaak
Jun 2025 - Present (0 months)
Managed social media pages (Instagram, Facebook, TikTok) to generate engagement and interact with customers. Provided excellent in-store customer service, assisting with inquiries, locating products, and handling accounts.
Dispenser / Customer Service
Manor Pharmacy LTD
May 2025 - Present (1 month)
Prepared and labeled prescribed medicines under pharmacist supervision, ensuring accurate measurement, counting, and packaging. Maintained precise records of all dispensed medications and followed health and safety procedures.
Customer Service Adviser
National Savings & Investments (NS&I)
Jan 2024 - Present (1 year 5 months)
Handled inbound and outbound customer calls, adhering to strict security protocols while processing payments, setting up, and closing accounts. Accurately inputted customer details into a bespoke system, maintaining high data entry speed and attention to detail.
Customer Service & Sales Representative
Icon Design Limited
Jul 2022 - Present (2 years 11 months)
Conducted outbound calls to warm leads for sales and maintained relationships with existing customers to boost sales. Managed inbound customer inquiries, processing payments, arranging deliveries, and updating account details.
Customer Service & Sales Representative
Certas Energy
Nov 2021 - Present (3 years 7 months)
Communicated with customers via phone, email, and chat to address inquiries about energy products and services, handling both inbound and outbound contact efficiently. Identified customer needs and recommended suitable plans to meet or exceed monthly sales targets.
Retail Assistant
Poshaak
Sep 2018 - Present (6 years 9 months)
Managed social media pages (Instagram, Facebook, TikTok) to generate engagement and interact with customers. Provided excellent in-store customer service, assisting with inquiries, locating products, and handling accounts.
Volunteer
National Citizenship Service Placement
Aug 2018 - Present (6 years 10 months)
Volunteered on a summer scheme, participating in projects such as fundraising for charity and raising awareness for local issues. Engaged in team building and development exercises, enhancing communication and teamwork skills.
Education
Degrees, certifications, and relevant coursework
Skills4Pharmacy
Boot Camp, Pharmacy
Completed the Skills4Pharmacy Boot Camp in 2025, gaining specialized knowledge and practical skills relevant to pharmacy operations.
Get Licensed
License, Security
Obtained the Get Licensed SIA License in 2024, demonstrating proficiency and certification in security industry authority standards.
Back2Work Complete Training
Level 3 Certificate, Cyber Security & Networking
Completed Level 3 Cyber Security & Networking, Level 2 Project Management, and Level 2 Contact Centre training through Back2Work Complete Training in 2024.
Blackburn College
Level 3 BTEC, Business Studies
Achieved Level 3 BTEC Business Studies and Level 2 BTEC Business Studies at Blackburn College in 2018. Developed a strong foundation in business principles and practices.
St Wilfred’s Secondary School
GCSE, General Studies
Completed GCSEs in English, Maths, ICT, and RE, along with a Level 2 BTEC in Graphic Design at St Wilfred’s Secondary School in 2016. Gained foundational academic knowledge and practical design skills.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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