Conor Kelly

Currently working in a telemarketing role, securing leads for various businesses across multiple campaigns. Proficiently use a dialler and engage with high-profile clients, consistently meeting targets for leads, qualifiers, and dials.

Managed after-sales customer service for phone, broadband, and other products as a Social Media Agent, including interacting with customers via marketing posts. Handled inbound and outbound sales via telephone and live chat, consistently achieving monthly targets for new and returning customers.

Provided after-sales support for large delivery items as part of a two-person Social Media team. Assisted customers with a variety of queries, demonstrating adaptability and comprehensive problem-solving skills.

Worked as warehouse staff for several businesses, performing front-line packing and IT order management. Gained experience in various logistical and operational tasks within a warehouse environment.

Began as a Sales Assistant and was promoted to Supervisor, managing the store for several months. Responsibilities included daily store operations, delegating tasks, opening/closing procedures, and meeting weekly sales, buy, and membership targets.

Assisted customers with purchases based on product knowledge and customer interests. Monitored on sales and required to meet strict targets for software, hardware sales, insurance, and accessories.

Grade: 2:1

Studied Music Technology, focusing on the technical aspects of music production and sound engineering. Achieved a second-class upper division (2:1) in the program.

Grade: Merit

Completed a BTEC National Diploma in Creative Music Arts, gaining practical skills and theoretical knowledge in various aspects of music and artistic expression. Achieved a Merit grade.

Grade: 10 GCSEs at grade C or higher

Achieved 10 GCSEs at grade C or higher, including core subjects such as Maths, English, and Science. Developed foundational academic skills across a range of subjects.