Open to opportunities

Muhammad Shaheer

@muhammadshaheer

Message

Motivated Fraud and Risk Analyst with strong analytical skills.

Pakistan

Message

What I'm looking for

I am looking for a role that values analytical skills and customer engagement, offering opportunities for growth and development.

Motivated customer support professional with a Bachelor's degree in Bioinformatics from COMSATS University Islamabad. Experienced in communication, problem-solving, and analyzing data to deliver impactful insights. Skilled at managing customer relationships, resolving inquiries, and ensuring customer satisfaction. Eager to apply strong interpersonal skills and analytical expertise to contribute to a customer-focused role and support continued growth in customer service.

Experience

Work history, roles, and key accomplishments

Current

Fraud and Risk Analyst

Current

Payactiv

Sep 2023 - Present (1 year 9 months)

Monitored and mitigated fraudulent activities, reducing fraud incidents by 20% for over 200,000 users. Conducted analysis of 50,000 daily transactions, improving detection accuracy by 25%. Collaborated with teams to resolve 95% of fraud-related concerns within 24 hours, achieving a 4.8/5 customer satisfaction rating.

Fraud Analysis Data Analysis Risk Management Customer Satisfaction Transaction Monitoring Cross Functional Collaboration Problem Solving

Customer Support Executive

Tribe Consulting

Sep 2022 - Sep 2023 (1 year)

Maintained a 99% customer satisfaction rate as a Customer Support Executive. Skilled in multitasking and problem-solving, effectively handling a high volume of inquiries and providing solutions. Developed in-depth knowledge of products and services.

Customer Service Problem Solving Time Management Communication Customer Satisfaction Product Knowledge Multitasking

Virtual Assistant

Point of IT

May 2021 - Oct 2021 (5 months)

Provided research on stock indexes and property inflation trends, addressing client inquiries with actionable insights. Assisted clients in interpreting complex financial data and delivered personalized reports, contributing to a 15% increase in customer satisfaction.

Data Analysis Financial Reporting Client Communication Microsoft Office Power BI Problem Solving Market Trends

Education

Degrees, certifications, and relevant coursework

COMSATS University Islamabad

Bachelor of Science, Bioinformatics

2018 - 2022

Grade: CGPA: 3.35

Completed a Bachelor's degree in Bioinformatics, focusing on the intersection of biology and data science. Developed skills in data analysis, programming, and biological research methodologies.