Muhammad Shaheer
@muhammadshaheer
Motivated Fraud and Risk Analyst with strong analytical skills.
What I'm looking for
Motivated customer support professional with a Bachelor's degree in Bioinformatics from COMSATS University Islamabad. Experienced in communication, problem-solving, and analyzing data to deliver impactful insights. Skilled at managing customer relationships, resolving inquiries, and ensuring customer satisfaction. Eager to apply strong interpersonal skills and analytical expertise to contribute to a customer-focused role and support continued growth in customer service.
Experience
Work history, roles, and key accomplishments
Fraud and Risk Analyst
Payactiv
Sep 2023 - Present (1 year 9 months)
Monitored and mitigated fraudulent activities, reducing fraud incidents by 20% for over 200,000 users. Conducted analysis of 50,000 daily transactions, improving detection accuracy by 25%. Collaborated with teams to resolve 95% of fraud-related concerns within 24 hours, achieving a 4.8/5 customer satisfaction rating.
Customer Support Executive
Tribe Consulting
Sep 2022 - Sep 2023 (1 year)
Maintained a 99% customer satisfaction rate as a Customer Support Executive. Skilled in multitasking and problem-solving, effectively handling a high volume of inquiries and providing solutions. Developed in-depth knowledge of products and services.
Virtual Assistant
Point of IT
May 2021 - Oct 2021 (5 months)
Provided research on stock indexes and property inflation trends, addressing client inquiries with actionable insights. Assisted clients in interpreting complex financial data and delivered personalized reports, contributing to a 15% increase in customer satisfaction.
Education
Degrees, certifications, and relevant coursework
COMSATS University Islamabad
Bachelor of Science, Bioinformatics
2018 - 2022
Grade: CGPA: 3.35
Completed a Bachelor's degree in Bioinformatics, focusing on the intersection of biology and data science. Developed skills in data analysis, programming, and biological research methodologies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Interested in hiring Muhammad?
You can contact Muhammad and 90k+ other talented remote workers on Himalayas.
Message MuhammadFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
