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Muhammad Zaeem

@muhammadzaeem1

MBA Finance. Seven years experience in Customer Support. Expert in Zendesk and Salesforce. Three years remote. Empathetic, problem solver.

Pakistan

Message

What I'm looking for

I am looking for Customer Support Executive, Email/Chat support Executive, Data Entry, Quality Auditor, Team Lead, Virtual Assistant

Regarding my education, I have completed my MBA in Finance.

I started my career in Customer Support. Over the last 7 years, I have had the chance to work with leading companies like Uber, Food panda, and Yango.

Throughout this journey, my focus has always been on listening carefully, understanding the issue, and providing clear solutions according to the company policies.

This experience has shaped me into a proactive, empathetic, and results-driven professional.

Also, In these years I have worked on several tools like Zendesk, Salesforce, Knowledge base, Chatterbox, Zoiper, gorges. These tools helped me in organizing and executing the tasks efficiently.

I enjoy being a problem-solver — when a customer comes with an issue, I take responsibility for resolving it and providing the best possible solution.

Moreover, I have been working in a remote capacity for the last three years, so I am already well-awared to the discipline and self-motivation that remote work requires.

Experience

Work history, roles, and key accomplishments

Current

International Support Executive

Current

Yango

Jan 2024 - Present (2 years 10 months)

I am currently working as an International Support Executive in Yango. Mainly, I deal taxi support where customers and drivers appear with their issues over the emails, chats and calls sometime and I handle those cases as a first line of response.

Chat Email Support Escalation Management Content Writing

Sales Ops. Agent

FoodPanda

Sep 2022 - Jan 2024 (1 year 4 months)

I was a Sales Ops. Agent in FoodPanda (SG). My main tasks were to check for the competitors inventory through scrapped data, Create a lead and convert it to company's platform. Report the progress to client on weekly and monthly basis. All that job done on Salesforce platform.

Salesforce Evaluation Systems Lead Generation Reporting And Analysis Weekly Analysis Report (WAR)

Senior Quality Analyst

Digital Billing Services

Feb 2022 - Jun 2022 (4 months)

Managed Zendesk and CRM systems, conducted quality evaluations, generated reports, trained on updates, and detected fraud for reporting to HR.

Zendesk CRM Quality Assurance Report Generation Fraud Detection Training

Team Coordinator

Mindbridge PVT. Ltd.

Jun 2018 - Feb 2022 (3 years 8 months)

Updated attendance reports daily, interacted with clients weekly for policy updates, trained and mentored new hires, wrote content for new logics, and reported to higher management in the supervisor's absence.

Team Coordination Training Mentorship Content Writing Reporting Client Interaction