Open to opportunities

Jai Kumar

@jaikumar1

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Data Analyst passionate about digital services and banking operations.

Pakistan

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What I'm looking for

I seek a role in a dynamic organization that values innovation and offers opportunities for professional growth.

I am an enthusiastic and self-motivated Data Analyst with a strong focus on digital banking services. With over two years of experience in the financial sector, I have honed my skills in monitoring digital banking operations, ensuring service uptime, and conducting fraud investigations. My role at Habib Metropolitan Bank has allowed me to develop a keen understanding of business intelligence and data analysis, which I leverage to provide actionable insights and improve service quality.

Throughout my career, I have demonstrated a commitment to excellence and continuous learning. I have successfully managed various responsibilities, including daily reporting to regulatory bodies and coordinating with stakeholders to resolve issues related to digital banking services. My academic background in commerce, combined with certifications in data science and business analytics, equips me with the necessary tools to excel in this fast-paced environment.

Experience

Work history, roles, and key accomplishments

Current

Officer Digital Services

Current

Habib Metropolitan Bank

Jun 2023 - Present (2 years)

Responsible for monitoring digital banking services, ensuring ATM uptime, and reporting incidents to regulatory bodies. Developed daily reports and coordinated with stakeholders for service improvements.

Digital Banking ATM Monitoring Business Intelligence Fraud Investigation Data Analysis Reporting Power BI Regulatory Compliance

Fraud Detection Analyst

Sindh Bank Limited

Nov 2022 - Jun 2023 (7 months)

Focused on debit card fraud detection and surveillance, identifying fraudulent activities across multiple channels, and coordinating with member banks for transaction disputes.

Fraud Detection Data Analysis Excel Customer Service Reporting Communication Coordination Compliance

Phone Banking Officer

Askari Bank Limited

Oct 2021 - Nov 2021 (1 month)

Provided customer service for military accounts, resolving financial issues and guiding customers through product applications and organizational procedures.

Customer Service Communication Product Guidance Problem Solving

Phone Banking Officer

Allied Bank Limited

Jan 2021 - Oct 2021 (9 months)

Improved service quality by resolving customer account issues and providing guidance on consumer products, maintaining a clear organizational image.

Customer Service Account Management Communication Quality Consumer Products Problem Solving And Guidance)

Analyst Complaint Management

United Bank Limited

Oct 2016 - Apr 2019 (2 years 6 months)

Investigated customer complaints, provided resolutions, and maintained data storage using Microsoft Excel, reporting to higher management.

Data Analysis Microsoft Excel Customer Service Reporting Communication Problem Solving Quality Assurance Investigation Escalation Management

Education

Degrees, certifications, and relevant coursework

Pakistan Academy Of Education

Diploma in Information Technology, Information Technology

2013 -

Pursued a Diploma in Information Technology (DIT) which enhanced my technical skills and understanding of IT applications in business.

University of Sindh

Bachelor of Commerce, Commerce

2012 - 2015

Completed a Bachelor of Commerce (B.COM) focusing on various aspects of commerce and business management, which provided a solid foundation for my career in banking and finance.