Looking for a job

Ahmad Abid

@ahmadabid

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I grow and retain strategic SaaS and fintech accounts through data-driven customer success and risk-aware operations.

Pakistan

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What I'm looking for

I'm looking for a customer success, key account management, or operations role where I can improve retention, customer experience, workflows, and data-driven decision-making in SaaS or fintech.

I've managed 50+ strategic client accounts at Yango, driving retention, satisfaction, account growth, and proactive stakeholder communication.

At Revolut, I investigated payment fraud and chargeback cases, led high-risk escalations, and built a reporting system that reduced fraud identification time by 15%.

In a concurrent Business Analyst role at Revolut, I improved customer satisfaction by 15%, reduced average handling time by 20%, and built Power BI dashboards for leadership.

I bring 7+ years across SaaS, fintech, customer support, technical support, logistics, and sales, using SQL, Excel, CRM tools, and cross-functional collaboration to improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Key Account Manager

Yango

Jun 2026 - Aug 2026 (2 months)

Managed a portfolio of 50+ strategic client accounts, serving as primary point of contact for retention, satisfaction, and account growth initiatives. Partnered with cross-functional teams to resolve escalations and coordinate service delivery.

Account Management Retention Escalation Management KPI Reporting Data Analysis Stakeholder Management

Fincrime Fraud Prevention Analyst

Revolut

Jul 2024 - Jun 2026 (1 year 11 months)

Investigated end-to-end payment fraud and chargeback cases, analyzing transaction activity to identify risk and prevent financial loss. Developed a fraud reporting system that reduced fraud identification time by 15%.

Fraud Prevention Risk Analysis Transaction Monitoring Chargebacks Case Management Data Analysis Compliance

Business Analyst

Revolut

Jul 2023 - Jun 2026 (2 years 11 months)

Analyzed customer support processes and operational workflows, contributing to a 15% increase in customer satisfaction. Built performance dashboards in Power BI to communicate insights and recommendations to leadership.

SQL Excel Power BI Data Analysis Process Optimization

Customer Support Representative

Revolut

Jun 2022 - Jul 2023 (1 year 1 month)

Resolved 50+ live-chat customer interactions daily while maintaining high satisfaction and service-quality standards. Managed multiple simultaneous customer conversations with professionalism in a fast-paced fintech environment.

Customer Support Live Chat Multitasking Fintech