Open to opportunities

Zeeshan Mir

@zeeshanmir

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Results-driven e-commerce fraud and chargeback analyst with 13 years experience.

Pakistan

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What I'm looking for

I am looking for a role that values data-driven decision-making and offers opportunities for growth in fraud prevention and customer retention.

I am a results-driven professional with over 13 years of experience in e-commerce billing, fraud prevention, chargeback management, and payment conversion optimization. My expertise lies in leveraging data analytics to improve payment processes, mitigate fraud risks, and enhance customer retention. I have a proven track record in automation, Power BI reporting, and SQL-driven fraud pattern analysis, which has significantly driven operational efficiency and business growth.

In my current role as a Manager at PureSquare, I have successfully automated billing processes, improved unpaid-to-paid conversion rates, and optimized payment gateway performance. I developed real-time Power BI dashboards and utilized SQL for fraud detection, leading to a substantial reduction in chargeback losses. Additionally, I have led a team in enhancing customer support content and implementing effective retention strategies, ensuring high levels of customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Manager (Billing, Chargeback, and Fraud)

Current

PureSquare

Jan 2018 - Present (7 years 5 months)

Results-driven manager with expertise in billing optimization, fraud prevention, and chargeback analysis. Developed real-time dashboards and automated processes to enhance payment conversion and customer retention.

Fraud Prevention Chargebacks Power BI SQL Customer Retention Data Analysis Risk Management

Agile Manager

PureSquare

Oct 2016 - Mar 2018 (1 year 5 months)

Implemented agile methodologies to enhance workflow efficiency and streamline fraud detection processes, improving payment dispute resolution.

Agile Methodologies Fraud Detection Payment Disputes Team Leadership

Asst. Manager Customer Services & Support

PureSquare

Nov 2011 - Nov 2017 (6 years)

Provided second-level technical support and resolved complex issues related to billing and fraud investigations. Led conversion efforts and ensured quality assurance in customer interactions.

Customer Service Technical Support Problem Solving Communication Data Analysis Fraud Investigation

Graphic Engineer

DeviceAnywhere

Dec 2006 - Aug 2010 (3 years 8 months)

Managed graphic design tasks including image editing and 2D animation, creating digital content for mobile device simulations.

Graphic Design 2D Animation Illustration

Graphic Designer

The Craft Co

Feb 2005 - Dec 2006 (1 year 10 months)

Designed brochures, catalogues, and product illustrations. Conducted product photography and created graphic content.

Graphic Design Content Creation Illustration

Education

Degrees, certifications, and relevant coursework

Virtual University of Pakistan

Bachelor of Science, Business Administration

2019 - 2023

Pursued a Bachelor of Science in Business Administration, focusing on various aspects of business management, finance, and administration. Developed skills in data analysis and strategic decision-making.

Arena Multimedia - Clifton

Advanced Diploma, Multimedia

2004 - 2009

Completed an Advanced Diploma in Multimedia, gaining expertise in graphic design, animation, and digital content creation. Developed a strong foundation in multimedia tools and techniques.