Syeda Sana

SS

Looking for a job

Syeda Sana

@sana_bukhari

I investigate fraud and resolve complex customer account issues across high-volume support operations.

I've supported the Allstate SquareTrade Project at ibex. Pakistan, investigating customer accounts and transactions to prevent fraudulent activity.

I conduct online research, verify customer information, communicate through email, and document fraud cases accurately while meeting quality and productivity standards.

I've also handled inbound and outbound customer calls, resolved inquiries, escalated complex cases, and earned internal promotion, top-performer recognition, and strong QA results.

Experience

Work history, roles, and key accomplishments

IP

Customer Service Representative

ibex. Pakistan

Provided customer support through inbound and outbound phone calls. Resolved customer inquiries efficiently while maintaining high standards of customer satisfaction and quality metrics.

Customer Service Communication Skills Problem Solving Time Management Microsoft Office Teamwork Attention To Detail

IP

Fraud Analyst Specialist

ibex. Pakistan

Investigated customer accounts and transactions to identify and prevent fraudulent activity. Conducted extensive online research and communicated with customers regarding account verification and fraud-related inquiries.

Fraud Investigation Internet Research Email Communication Problem Solving Excel Google Docs Microsoft Office Communication Skills Time Management Teamwork Attention To Detail

Education

Degrees, certifications, and relevant coursework

AU

Allama Iqbal Open University

Intermediate in Commerce, Commerce

Completed Intermediate in Commerce (I.Com) from Allama Iqbal Open University.

FE

Federal Board of Intermediate and Secondary Education

Secondary School Certificate, General

Completed Secondary School Certificate (Matriculation) from Federal Board of Intermediate and Secondary Education, Islamabad.

Tech stack

Software and tools used professionally

Google Docs

Microsoft Excel

Availability

Looking for a job

Location

Pakistan

Authorized to work in

Salary expectations

30k+ USD

Job categories

Fraud Analyst Customer Service

Skills

Fraud Detection Fraud Investigation Customer Service Client Communication Email Communication Internet Research Problem Solving Excel Google Docs Microsoft Office Time Management Teamwork Attention To Detail Account Verification Case Documentation

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