Sehrish Shahid

I am a customer care and data research professional with extensive experience supporting global corporate clients and transforming financial data into actionable insights. I combine strong communication, problem-solving, and time-management skills to deliver reliable first-level support and maintain high client satisfaction.

At S&P Global Market Intelligence I provided phone and email support for investor-relations desktop platforms, troubleshot functionality and login issues, documented client feedback, and coordinated escalations with cross-functional teams to improve product experience. Previously I worked as a senior data researcher extracting and analyzing financial statements, leading solvency communications, and validating platform accuracy.

I have contributed to mentorship and training materials, served as a departmental point of contact, and earned internal recognition for accuracy and customer-oriented service. I seek roles where I can apply technical support, client relationship management, and data analysis to drive measurable client outcomes.