Warda Haroon
@wardaharoon
Experienced banking professional with expertise in customer support management.
What I'm looking for
I am an experienced banking professional with a strong background in data entry, customer contact service, and customer support management. With a Bachelor’s degree in Commerce and an ongoing Master’s in Accounting and Finance, I am well-equipped to leverage my financial acumen and managerial skills in client account management.
Throughout my career, I have held various roles that have honed my abilities in customer service and support. My experience at the Bank of Punjab allowed me to manage customer accounts effectively, ensuring high levels of satisfaction and operational efficiency. I have also taken on leadership roles, such as Head of Customer Support, where I successfully led teams to enhance service delivery and streamline processes.
As I continue my education and professional development, I am eager to apply my skills in a dynamic environment that values growth and innovation. I am particularly passionate about roles that allow me to engage with clients and contribute to their financial success.
Experience
Work history, roles, and key accomplishments
Head of Vendor Support
Accurate.com
Jan 2021 - Present (4 years 6 months)
Managed vendor support and client accounts, ensuring smooth operations and client satisfaction. Handled payroll administration and client account management.
Head of Customer Support
Drag Pro
Jan 2017 - Present (8 years 6 months)
Led the customer support department, overseeing payroll and managing customer accounts. Developed and executed email campaigns to enhance customer engagement and support.
Inter in I.Com
Bank of Punjab
Jan 2017 - Present (8 years 6 months)
Managed daily tasks and provided excellent customer services during a 6-week internship. Gained practical experience in banking operations and customer interaction.
Education
Degrees, certifications, and relevant coursework
University of Central Punjab
MS in Accounting and Finance, Accounting and Finance
Currently pursuing a Master of Science degree in Accounting and Finance.
Punjab College
Inter in I.Com, Commerce
Completed intermediate studies in commerce.
University of Central Punjab
BS Commerce, Commerce
Studied commerce at the University of Central Punjab.
Availability
Location
Authorized to work in
Job categories
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