Looking for a job

Muhammad Ibrahim

@muhammadibrahim21

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Customer Service Officer at Faysal Bank who resolved retail banking complaints and handled walk-in customer requests.

United Arab Emirates

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What I'm looking for

I'm seeking Customer Service Officer or Executive, front office, or branch roles with UAE banks, exchange houses, and fintechs.

At Faysal Bank, I served walk-in retail banking customers, handling account inquiries, service requests, and day-to-day issues face-to-face.

I investigated and resolved complaints and requests, coordinating with relevant departments and following up on pending items until closure. I also advised customers on banking products, services, fees, and account procedures.

I processed customer requests and supporting documentation in line with bank procedures, maintained account records, and guided customers through forms and applications while safeguarding confidentiality.

At ExperTutor, I handled student and parent inquiries through WhatsApp, phone, and email. I coordinated class schedules and maintained student, class, and inquiry records.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

Faysal Bank

Mar 2025 - Aug 2026 (1 year 5 months)

Served as a front-line point of contact for walk-in retail banking customers, handling account inquiries and resolving complaints end to end. Advised customers on banking products and processed documentation in line with bank procedures.

Customer Service Retail Banking Complaint Resolution Banking Products Documentation Data Entry Records Management Confidentiality Compliance

Admin Coordinator

ExperTutor

Jan 2024 - Feb 2025 (1 year 1 month)

Handled customer inquiries from students and parents via WhatsApp, phone, and email, resolving routine concerns and escalating complex issues. Coordinated class schedules and maintained accurate student and payment records.

Customer Service Communication Skills Scheduling Record keeping Payment Follow Up Remote Work WhatsApp Email