I've supported customers at Al Baraka Bank Sudan across account services, electronic banking channels, service inquiries, and issue resolution.
I guide customers through mobile banking, online banking, and SMS alert services while maintaining accurate documentation, clear procedural communication, and timely follow-up. I also handle administrative and reporting responsibilities alongside daily service activities.
Earlier, I managed high-volume customer calls at Zain Sudan and provided front-desk banking support at Al Baraka Bank Sudan. These roles strengthened my ability to record concerns accurately, escalate cases appropriately, and help customers navigate required service steps.
I've also completed Arabic AI transcription and quality-control work, reviewing outputs, correcting errors, and applying detailed guidelines across dialects. My MBA and background in Cost & Management Accounting support a careful, process-focused approach to customer and banking operations.
