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Amith Rudolf Dsouza

@amithrudolfdsouza

Operations Officer at FIRST ABUDHABI Bank Global Business who resolved 25 customer queries daily and streamlined banking operations.

United Arab Emirates

Message

At FIRST ABUDHABI Bank Global Business, I handled digital and remote banking operations, including loan processing and maintenance through the T24 Core Banking System. I resolved an average of 25 customer queries daily and coordinated credit card settlement requests.

At SEVEN SEAS SHIPCHANDLERS, I coordinated shipping and supply-chain operations with clients, suppliers, and freight forwarders, and streamlined communication processes to reduce response time by 40%. My experience also includes banking operations at RAK BANK and Barclay’s Bank PLC, with a focus on documentation, compliance, and customer service.

Experience

Work history, roles, and key accomplishments

Operations Officer

First Abu Dhabi Bank

Oct 2018 - May 2024 (5 years 7 months)

Managed retail credit administration activities through digital banking systems and resolved an average of 25 customer queries daily, consistently exceeding service level agreements.

Digital Banking CRM T24 Core Banking System Loan Processing Customer Service Reconciliations Cross functional Coordination

Central Operations Representative

RAK Bank

Mar 2015 - Jun 2018 (3 years 3 months)

Executed credit corporate operations tasks, drafted facility letters for SME customers, and prepared MIS reports. Enhanced customer satisfaction scores by 25% and led initiatives that increased service delivery speed by 20%.

Credit Operations MIS Reporting Data Analysis Customer Service Process Improvement

Communications Supervisor

Seven Seas Shipchandlers

Sep 2013 - May 2014 (8 months)

Managed day-to-day shipping, transportation, and supply-chain operations, coordinating with freight forwarders, suppliers, and clients. Streamlined communication processes, reducing response time by 40%.

Shipping Operations Supply Chain Freight forwarding Client Coordination Communication Skills Crisis Management

Operations Executive

Barclays Bank PLC

Jul 2008 - Sep 2013 (5 years 2 months)

Performed detailed KYC, watch-list, and sanctioned country checks. Managed employee documentation and supported HR operations including leave, termination, and end-of-service benefits.

KYC Compliance Documentation HR Operations Employee records management

Customer Service Supervisor

ICT Qatar

Nov 2007 - Mar 2008 (4 months)

Managed operations related to order receipt, customer communication, and order processing. Handled high-level escalations and ensured SLA compliance to maintain customer satisfaction.

Customer Service Order Management Escalation Management Team Leadership SLA Management

Client Executive

Northern Operating Services Pvt Ltd

Nov 2004 - Nov 2007 (3 years)

Reconciled stock and cash on a daily basis for Asian stock markets and provided email support to the Middle Office in London on stock and cash related issues.

Reconciliations Share Market Operations Email Support Reporting

Executive Operations

Progeon BPO

Nov 2004 - Aug 2006 (1 year 9 months)

Worked extensively on insurance-related processes, researching medical and insurance benefits for client individuals. Updated health and welfare benefits in the database and prepared monthly MIS reports.

Insurance Operations Research Database Management MIS Reporting Training