@khalidabdalkareem
Customer service representative at Dubai Airports, supporting passengers and resolving travel issues across airport services.
United Arab EmiratesAt Dubai Airports, I provided front-line service to international passengers, helping with check-in, directions, and airport navigation. I responded to questions and resolved issues related to travel, services, and airport facilities.
At Albaraka Bank Sudan, I handled customer inquiries, processed account data, and supported e-banking customers. I also participated in testing and reporting system bugs during a banking system upgrade.
Work history, roles, and key accomplishments
Dubai Airports
May 2024 - May 2026 (2 years)
Provided front-line customer service to international passengers, assisting with check-in, wayfinding, and resolving inquiries. Supported passengers during operational disruptions and maintained compliance with safety regulations.
Albaraka Bank Sudan
Feb 2015 - Feb 2024 (9 years)
Handled 50+ customer inquiries daily, achieving a 95% satisfaction rate. Processed data entry and account creation for 1,000+ new customers with 99% accuracy, and supported e-banking adoption.
Degrees, certifications, and relevant coursework
Bachelor, Economics and Management Sciences
Bachelor of Economics and Management Sciences degree from Al Zaiem Al Azhari University, completed in 2013.
Software and tools used professionally
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