Tarek Mohamed Hesham
@tarekmohamedhesham
Customer-focused banking professional specializing in digital channels, CRM, and service excellence.
United Arab EmiratesWhat I'm looking for
I am a customer-focused banking professional with over 3 years of UAE financial services experience, managing high-volume interactions and consistently achieving 95%+ customer satisfaction. I specialize in CRM optimization, digital banking channels, consultative sales, and conflict resolution.
At Dubai Islamic Bank I handled 2,100+ monthly inbound and outbound calls, supported digital platforms, and executed secure card activations and service requests within TAT. Previously at Emirates Islamic Bank I managed multichannel support, ranked among the top agents for FCR and AHT, and generated 50+ monthly sales leads.
I bring additional strengths in coaching and mentoring, content creation from earlier copywriting experience, and formal training in AML, KYC/FATCA, Islamic banking, and FinTech. I seek to drive customer engagement and operational improvements through strong communication, process focus, and CRM expertise.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Dubai Islamic Bank
Jan 2024 - Apr 2025 (1 year 3 months)
Managed 2,100+ monthly inbound/outbound calls for retail banking, delivered 95%+ customer satisfaction, and supported digital channels including mobile app, online banking and WhatsApp banking while ensuring security actions like card activation/blocking.
Customer Service Associate
Emirates Islamic Bank
Nov 2021 - Aug 2023 (1 year 9 months)
Handled ~80 customers daily across inbound, chat and email, ranked top-5 for FCR and AHT, generated 50+ monthly sales leads and provided priority-line support for high-value customers.
Copywriter Specialist
Be Safe Online Store
Jun 2012 - Feb 2016 (3 years 8 months)
Wrote 500+ product descriptions and ads, boosting customer engagement by 40% and online sales by 60% through SEO-optimized and conversion-focused copy.
Education
Degrees, certifications, and relevant coursework
Sinai University
Bachelor of Mass Communications, Digital Media & Electronic Press
Bachelor of Mass Communications with specialization in Digital Media and Electronic Press, graduated in 2017.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Social media
Job categories
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