TATayyab Ayub
@tayyabayub
Dedicated customer service specialist with a passion for exceptional service.
PakistanWhat I'm looking for
I am a dedicated and results-driven Customer Support Specialist with a passion for delivering exceptional service. My experience spans various roles where I have effectively resolved customer inquiries and issues while maintaining a positive and professional demeanor. I pride myself on my ability to communicate clearly and collaborate with teams to ensure customer satisfaction and drive business success.
Currently, I work as a Customer Service Representative at Alpha-cx, where I provide exceptional support by handling product inquiries, troubleshooting issues, and coordinating replacements. My previous role as a Customer Service Specialist at AbacusConsulting (CareemUAE) allowed me to manage a large volume of customer interactions, ensuring timely and accurate assistance. I have also honed my skills in chat support while working with Mindbridge (Revolut), where I resolved inquiries and complaints promptly, ensuring a smooth experience for users.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Alpha-cx
Jan 2020 - Present (5 years 8 months)
Provided exceptional customer support by handling product inquiries, troubleshooting issues, and coordinating replacements, ensuring high customer satisfaction. Managed post-sales support, including addressing missing parts, processing warranty claims, and coordinating shipments with logistics teams.
Customer Service Specialist
AbacusConsulting (CareemUAE)
Aug 2024 - Feb 2025 (6 months)
Provided timely and accurate assistance to Careem customers in Dubai, managing a large volume of incoming and outgoing phone calls. Provided customer support by addressing inquiries and resolving issues regarding Food bookings, account management, payments, and related matters.
Chat Support Specialist
Mindbridge (Revolut)
Aug 2023 - Feb 2024 (6 months)
Provided exceptional customer service and support to Revolut users via chat, resolving inquiries, issues, and complaints promptly and effectively. Troubleshoot technical issues and guided users through problem-solving steps, ensuring a smooth experience with Revolut's products and services.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lahore
Doctor of Physical Therapy, Physical Therapy
2020 - 2025
Pursued a Doctor of Physical Therapy degree, gaining comprehensive knowledge and practical skills in physical therapy practices and patient care.
Punjab Group of Colleges
FSc (Pre-Medical), Pre-Medical
2018 - 2020
Completed FSc (Pre-Medical) studies, focusing on foundational sciences relevant to medical and health-related fields.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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