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Muhammad Fahad Ansari

@muhammadfahadansari

Dynamic Sales and Operations Specialist with 12 years of experience.

Pakistan
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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to leverage my extensive experience in sales and operations.

I am a dynamic and results-driven Sales, Support, and Operations Specialist with over 12 years of professional experience across various sectors, including telecom, banking, logistics, and customer service. My expertise lies in enhancing service quality, managing supply chains, and driving sales strategies. I have a proven track record of improving operational efficiency and customer satisfaction through data-driven decision-making and strong relationship management.

Currently, I am expanding my professional skill set through the McKinsey Forward Program and have obtained certifications in Power BI and Supply Chain Management. My experience includes managing service quality standards for multiple branches at Meezan Bank, directing retail operations at Pak Telecom, and streamlining logistics at Packages Limited. I am passionate about delivering exceptional customer service and fostering long-term client relationships.

Experience

Work history, roles, and key accomplishments

ML
Current

Services Quality Consultant

Meezan Bank Ltd.

Mar 2021 - Present (4 years 5 months)

Managed service quality standards for over 40 branches, ensuring compliance with regulatory requirements and conducting operational audits for continuous improvement. Provided coaching to frontline staff to enhance customer service delivery and collaborated with regional managers on strategic initiatives.

P(

Area Retail Manager

Pak Telecom Mobile Limited (Ufone)

Apr 2019 - Feb 2021 (1 year 10 months)

Directed retail operations for 4 franchise outlets, enhancing compliance and customer satisfaction through SOP-based audits. Delivered tailored training programs to elevate team performance and drive significant improvements in service quality.

PL

Supply Chain & Logistics Operations Coordinator

Packages Limited

Jan 2018 - Mar 2019 (1 year 2 months)

Streamlined procurement and logistics, ensuring consistent stock levels and zero production halts. Strengthened vendor partnerships, reducing delivery delays by 18% and optimizing operations using FIFO and advanced inventory management techniques.

D(

Sales Executive (SME)

Dream Communication (Etisalat)

Apr 2017 - Nov 2017 (7 months)

Cultivated SME leads and fostered B2B client relationships to expand market reach. Integrated CRM systems to enhance customer tracking and service delivery, generating over 240 new business prospects and closing more than 190.

MI

Sales Executive

MCB Arif Habib Investments

Oct 2015 - Feb 2017 (1 year 4 months)

Promoted investment products, achieving significant portfolio growth of Rs.40 Million. Built long-term client trust through personalized financial solutions and effective communication.

VL

Customer Relations Officer

V-TRAC Pvt. Ltd.

Sep 2014 - Sep 2015 (1 year)

Delivered customer-centric support, managing follow-ups and addressing escalations promptly. Completed the Punjab Govt. Taxi Scheme core project for the Multan region, including over 700 vehicle tracker installations.

CT

Senior Customer Services Representative

CMPak (Zong Telecom)

Oct 2012 - Sep 2014 (1 year 11 months)

Handled high-volume customer interactions, focusing on resolution within SLA timeframes. Promoted from junior to senior position within 8 months due to exceptional performance and dedication.

Education

Degrees, certifications, and relevant coursework

BU

Bahauddin Zakariya University

M.Sc. Economics, Economics

Completed a Master of Science in Economics, focusing on advanced economic principles and analytical methods. Gained a comprehensive understanding of economic theories and their practical applications.

Tech stack

Software and tools used professionally

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Muhammad Fahad Ansari - Services Quality Consultant - Meezan Bank Ltd. | Himalayas