MUHAMMAD AMMAR

Created communication templates and FAQ resources that reduced repetitive queries by 30%, trained team members to improve service delivery consistency, and consulted clients through complex migration processes to ensure efficient outcomes.

Engaged international clients and supported recruitment placements, developed and nurtured leads to strengthen business opportunities, and collaborated with internal teams to refine sales strategies.

Supervised account openings and ensured regulatory compliance, resolved escalated complaints to boost customer retention, and authorized high-value transactions with 100% accuracy.

Directed branch operations and maintained compliance with banking policies, increased branch profitability while minimizing operational risks, and optimized processes for account openings, locker issuance, and cash handling.

Managed account openings, remittances, and customer transactions while promoting banking products, consistently achieving customer satisfaction targets and supporting cross-sell initiatives.

Supported branch operations through deputation to Bank Alfalah, assisted customers with account services ensuring compliance and accuracy, and built client relationships to improve service quality.

Delivered best-in-class customer service and accurate inventory management, contributing to store profitability and repeat customer visits; received managing director appraisal in 2011.

Completed an MBA program at Cardiff Metropolitan University from 2011 to 2013 focused on business and management principles.

Completed a Bachelor's degree in business-related studies at the University of the Punjab from 2005 to 2008.

Completed intermediate-level studies at Lawrence College, Murree from 2003 to 2005.