Open to opportunities

Mansoor naeem

@mansoornaeem

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Customer support and logistics professional driving operational efficiency and high satisfaction.

Pakistan

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What I'm looking for

I seek a growth-oriented role in customer support or logistics where I can lead teams, optimize operations, and improve on-time delivery while mentoring staff.

I am a customer support and logistics specialist with extensive experience leading teams across multinational environments. I consistently deliver high service standards and improve operational processes through data-driven coordination.

As an Arabic dispatcher and team leader, I supported Talabat’s Middle East operations, maintained customer satisfaction above 90%, trained new hires, and resolved complex rider and customer issues using CRM tools. I emphasize clear communication and rapid problem resolution.

In logistics roles, I managed end-to-end fulfillment, updated carrier information, and used logistics tools to boost on-time delivery rates by 15% and reduce delivery delays by 10% through process improvements and stakeholder coordination.

I also bring sales leadership and market research experience — leading sales teams, improving customer acquisition, and performing data collection and analysis. I am multilingual (English, Urdu, Arabic) and proficient in MS Office, committed to continuous growth and delivering measurable results.

Experience

Work history, roles, and key accomplishments

Logistics & Fulfillment Coordinator

Trella

May 2024 - Aug 2024 (3 months)

Managed end-to-end fulfillment operations, coordinated carriers and suppliers to optimize deliveries, and improved on-time delivery rates by 15% through process improvements.

Logistics Coordination Carrier Management order fulfillment Shipment Tracking Documentation Process Optimization

Marketing Research Team Member

BadRock Business Solutions

Dec 2023 - Apr 2024 (4 months)

Supported marketing research by collecting and analyzing data, conducting surveys and competitor analysis, and providing data entry and administrative support to meet project deadlines.

Market Research Survey Design Data Entry Excel Google Sheets Competitor Analysis Data Cleaning Reporting

Customer Support Team Leader

Mindbridge Private Limited

Feb 2020 - Sep 2023 (3 years 7 months)

Led Arabic customer support and dispatch for Talabat Middle East, resolving rider, customer, and partner issues to maintain operations and training; sustained customer satisfaction above 90%.

Customer Support CRM Team Leadership Arabic Language Training Performance Monitoring Process Improvement

Sales & Promotion Team Leader

Lebara

Jun 2014 - Nov 2016 (2 years 5 months)

Led a team of 25+ sales representatives, drove promotional strategies that increased customer acquisition by 20% and exceeded monthly sales targets by 15% while maintaining >90% customer satisfaction.