Fara Hafeex

Edited, rewrote and proofread news and sports copy while designing page layouts and ensuring legal and factual accuracy to support timely publication. Coordinated with journalists and editors to maintain content quality across print and digital channels.

Oversaw the complaint servicing unit, resolved complex customer complaints and tracked team performance metrics to drive service quality improvements. Collaborated cross-functionally to expedite resolutions and enhance customer trust.

Managed inbound and outbound operations, supervised staff and enhanced customer service processes to resolve escalations and improve satisfaction. Implemented best practices to streamline order processing and issue resolution.

Hosted music and talk shows, drove listener engagement through live interaction and promoted events to increase station presence. Managed audience communication channels and curated playlists aligned with audience preferences.

Supported 24/7 electronic banking channels including ATMs and online banking, resolved customer issues and monitored platform operations to ensure service continuity. Promoted digital banking usage and educated customers on channel features.

Conducted outbound sales calls to promote security products, qualified leads, completed orders and met quarterly sales targets. Maintained detailed call records and ensured confidentiality of customer information.

Directed administrative and supply chain operations, optimizing inventory and fleet utilization to reduce costs and ensure regulatory compliance. Led recruitment, training and performance management to improve team productivity and operational efficiency.

Completed a Master's in International Relations at the University of Karachi in 2014.