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Syed Akhtar

@syedakhtar

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Senior ServiceNow developer specializing in ITSM, ITOM, ITAM and AI-driven platform integrations.

United States

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What I'm looking for

I seek a senior ServiceNow role focused on platform development and integrations, AI-driven automation, collaborative teams, and opportunities to lead scalable enterprise solutions.

I am a ServiceNow professional with over 8 years of experience designing, developing, and administering enterprise ServiceNow solutions across ITSM, ITOM, ITAM, CMDB, HRSD, CSM and custom applications. I have led implementations, integrations, and platform optimizations while prioritizing out-of-the-box functionality to reduce technical debt.

As a Sr. ServiceNow Lead Developer, I have built client relationships, integrated AI/ML and GenAI into workflows, implemented HAM/SAM, managed discovery/Service Mapping, and provided Tier 3 escalated support aligned with ITIL best practices. I leverage PMP-informed project management, Flow Designer, Script Includes, REST APIs, and MID Server technologies to deliver scalable automation and operational resilience.

I am committed to continuous learning, strong stakeholder collaboration, and delivering measurable business value through optimized processes, asset lifecycle management, and secure, compliant ServiceNow implementations.

Experience

Work history, roles, and key accomplishments

Current

Sr. ServiceNow Lead Developer

Current

CRI Advantage

Dec 2020 - Present (4 years 9 months)

Led design, development, and enterprise implementation of ServiceNow solutions (ITSM, ITOM, ITAM, CMDB, CSM, HRSD) and integrated AI/ML features to automate workflows, improving asset visibility and cross-instance data synchronization.

ServiceNow Development ITSM ITOM REST APIs Flow Designer Discovery Asset Management

ServiceNow Developer

Baptist Health

Nov 2017 - Nov 2020 (3 years)

Developed and customized ServiceNow applications and integrations (ITSM, ITAM, ITOM, HRSD, CSM), built Change Management workflows and discovery patterns, and implemented automated ITAM integrations to streamline asset lifecycle and compliance.

ServiceNow Development Change Management ITOM Discovery JavaScript Flow Designer Troubleshooting

ServiceNow Administrator

Freedom Mortgage

Dec 2015 - Oct 2017 (1 year 10 months)

Managed daily administration of the ServiceNow ITSM platform, configured ITSM modules, implemented integrations and BPMS workflows, and maintained platform performance and security controls to support business operations.