vardhan User
@vardhanuser
Senior ServiceNow developer driving automation, ITSM/ITOM excellence and measurable efficiency gains.
United StatesWhat I'm looking for
I am a Senior ServiceNow Developer with 5+ years delivering end-to-end ServiceNow solutions across Healthcare, Retail, and Enterprise domains, certified as a ServiceNow Administrator (CSA) and Application Developer (CAD).
I design and implement ITSM, ITOM, ITAM, HRSD, CSM and CMDB/CSDM solutions, lead onshore/offshore teams, build Service Portals and virtual agents, and integrate ServiceNow with enterprise systems (Workday, SAP, AWS, Azure) to automate workflows and improve service delivery.
My work has reduced incident resolution times by 30%, achieved 90% automation with ATF, improved CMDB accuracy to 97%, and delivered catalog and onboarding solutions that increased fulfillment speed by 30% — I focus on measurable outcomes, security, and user experience.
Experience
Work history, roles, and key accomplishments
GSLed offshore/onshore ServiceNow team to implement ITSM, ITOM, CMDB (CSDM 4.0) and ITAM solutions, reducing manual effort by 25% and improving CI data quality to 97% accuracy while cutting incident resolution time by 30%.
ServiceNow Developer
Comcast
Feb 2023 - Dec 2023 (10 months)
Developed 40+ catalog items and automation workflows for retail operations across 500+ stores, implemented SAMPro for 10K+ assets and reduced provisioning tasks by 40% while supporting upgrades and integrations.
ServiceNow Developer / Consultant
Providence
Apr 2020 - Jun 2022 (2 years 2 months)
Delivered 100+ catalog items, standardized ITIL processes and CMDB migrations, implemented ITAM and SAM Pro solutions that improved asset lifecycle tracking and reduced costs.
Education
Degrees, certifications, and relevant coursework
WUWichita State University
Master of Science, Computer Science
2022 - 2023
Completed a Master's in Computer Science program focusing on advanced computing concepts and practical software development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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