Mudassar Khan

Managed internal projects including calendar management, project management, research, and travel planning. Supported a Chief Operating Officer with diverse day-to-day tasks such as inbox management, executive administration, online research, and email drafting. Utilized various tools including MS Office, Airtable, Notion, Ramp, and ZoomInfo for administrative and project tasks.

Led a team to meet or exceed required metrics and build long-term customer relationships. Monitored calls, audited customer interactions, and ensured timely responses to customer requests via phone, chat, email, and text within 24 hours. Managed team performance, attended weekly meetings and calibration sessions, and handled customer inquiries and detractor analysis reports using the STARR Coachin

Handled incoming and outbound calls regarding course registrations, details, and academic inquiries. Assisted customers with program educational plans, transcript submissions, and orientation completion. Managed customer complaints, handled sensitive information, updated customer accounts, and responded to tickets, voicemails, and emails within 24-48 business hours. Served as a Dedicated Advisor f

Verified customer details and utilized information systems to prepare internal reports and statistics. Managed the dispatch of medicine to the correct vendors after verification. Dealt with customer queries and complaints related to the order to cash process.

Managed Corporate Actions for UK and US markets affecting shareholders, including resolving complex customer queries. Monitored stock movement, handled dividend flows and events, and actioned customer elections for various corporate events. Communicated major corporate events and payment details to shareholders through business letters and provided effective solutions to customer queries via phone

Administered commission collection for life, pension, and investment products from third-party providers sold by HSBC advisors. Created and maintained a database of customer investments and calculated/validated commission receivable. Identified and escalated fraud, errors, or irregular transactions, ensuring adherence to process procedures, productivity, and accuracy targets.

Reviewed accounts and processed reports to ensure compliance with policies and procedures. Conducted account reviews and acquired process knowledge, recommending improvements to policies and procedures. Performed data entry and database updates, adhering strictly to compliance and operational risk controls. Deputized the team lead and maintained internal control standards.

Handled customer care calls and met daily sales targets while ensuring compliance with policies, procedures, and regulations. Managed customer queries and complaints effectively. Assisted team members and newer incumbents with process-related questions.

Completed studies focusing on core business principles, accounting, finance, and economics. Gained foundational knowledge in commercial practices and management.

Completed secondary education under the CISCE board, covering a broad curriculum of subjects. Developed foundational academic skills and prepared for higher studies.

Completed secondary education under the CISCE board, focusing on foundational subjects. Achieved certification demonstrating core academic proficiency.