Operations Coordinator, Administrative Assistant, and Customer Service Specialist with 1+ year of combined experience supporting service-based and healthcare organizations. I spearheaded the design and execution of efficient staffing coordination (CNA/RN scheduling, timesheet checks) and sustained over 95% customer satisfaction through high-compliance, empathetic support.
Looking for a job
Nishi Khilwani
@nishikhilwani
Operations and administrative specialist driving process improvements and high customer satisfaction.
IndiaWhat I'm looking for
I am an operations and administrative specialist with experience supporting service-based and healthcare organizations, focused on process improvements and operational efficiency.
I have coordinated staffing (CNA/RN scheduling), managed executive calendars and inboxes across time zones, and maintained customer satisfaction above 95% through empathetic support and high-compliance workflows.
I build automated tracking sheets, streamline workflows using ClickUp and Google Sheets, and design onboarding and event logistics to create repeatable, scalable processes that save time and reduce errors.
I am promoted quickly for reliability and strong execution, enjoy producing polished client-ready materials, and seek roles where I can apply executive support, project coordination, and process automation to elevate team collaboration and service quality.
Experience
Work history, roles, and key accomplishments
AM
Current
Content & Operations Coordinator
Anti-Social Marketplace
Oct 2025 - Present (8 months)
Coordinated meetings, built automated tracking sheets for clients and campaigns, and maintained customer satisfaction above 95% while improving CEO productivity by 20% through calendar and communications optimization.
ME
Current
Senior Management Associate
Metvy
Sep 2025 - Present (9 months)
Managed core program operations, tracked course progress, handled administrative and HR workflows, and led a team of three associates after a rapid promotion, improving reporting and operational efficiency.
FR
Current
Virtual Assistant & Project Coordinator
Freelance
Jan 2025 - Present (1 year 5 months)
Streamlined executive calendars and inboxes across time zones, coordinated over 10 digital events, created onboarding workflows, and produced client-ready collateral to improve cross-functional alignment and on-time project delivery.
FR
Current
Customer Support Specialist
Freelance
Aug 2024 - Present (1 year 10 months)
Provided empathetic chat and email support for sensitive populations, managed appointments and patient data, coordinated CNA/RN schedules and timesheets, and produced daily reports to maintain operational accuracy.
Education
Degrees, certifications, and relevant coursework
Delhi Public school, Bhopal
high school diploma
2021 - 2023
Grade: 8.6
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Job categories
Skills
Calendar ManagementInbox ManagementInternational Travel PlanningResearchFile ManagementMicrosoft OfficeGoogle WorkspaceLive ChatCRM ToolsTicketing SystemsCustomer RetentionConflict ResolutionTeam CoordinationReportingDashboards& QAProcess OptimizationGoogle DocsGoogle SheetsExcelNotionClickUpAsanaTrelloSlackSMARTCARECanvaZoomGoogle MeetProblem SolvingMultitaskingConfidentialityCommunicationEnhanceGmail
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