Open to opportunities

Shuvam Roy

@shuvamroy

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Detail-oriented customer service representative with a passion for client support.

India

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What I'm looking for

I am looking for a role in a community-driven organization that values communication and support.

I am a detail-oriented and client-focused professional with over 2 years of experience in customer service and virtual assistance. My journey has equipped me with the skills to handle client queries effectively, maintain CRM databases, and support various marketing and administrative functions. I pride myself on being highly reliable and tech-savvy, always striving to create exceptional client experiences in fast-paced, remote environments.

In my recent role as a Remote Administrative & Support Assistant, I managed client inquiries, resolved complaints, and maintained positive relationships with clients across the USA and UK. I supported online marketing campaigns by coordinating content and tracking feedback, adapting quickly to new tools and platforms to ensure excellent service regardless of time zone. My previous experience as a Customer Service Executive in a family business further honed my abilities in handling customer queries and improving service ratings.

Experience

Work history, roles, and key accomplishments

Current

Remote Administrative & Support Assistant

Current

Multiple Clients

Mar 2023 - Present (2 years 4 months)

Managed client inquiries, resolved complaints, and maintained positive client relationships. Provided day-to-day virtual assistance including research, scheduling, and CRM updates. Supported online marketing campaigns by coordinating content, emails, and feedback tracking.

CRM Client Communication Marketing Support Scheduling Data Entry

Customer Service Executive

Independent Construction Contractor

Jan 2021 - Feb 2023 (2 years 1 month)

Handled incoming customer queries and order support via phone and email. Coordinated between field teams, suppliers, and clients to ensure timely delivery. Created and maintained records, invoices, and reports using Excel and manual logs.

Customer Service Coordination Data Entry Microsoft Excel

Education

Degrees, certifications, and relevant coursework

Chandigarh University

Bachelor in Business Administration, Business Administration

Completed a Bachelor in Business Administration at Chandigarh University. Gained foundational knowledge in business principles, management, and administration.