Open to opportunities

Salfiyah Akbar

@salfiyahakbar

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Experienced customer service professional with a passion for client satisfaction.

Malaysia

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with over 9 years of experience in high-volume call center environments. My journey began at Telekom Malaysia, where I honed my skills in handling inbound calls, resolving customer complaints, and maintaining detailed call logs. My commitment to customer satisfaction has always driven me to go above and beyond in my roles.

Currently, I work as a Customer Service Specialist at Teleperformance, where I engage with customers through live chat and email, providing them with professional support. I pride myself on my ability to resolve issues efficiently while maintaining a positive customer experience. I am fluent in English, Malay, and Tamil, which allows me to connect with a diverse clientele and address their needs effectively.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Teleperformance

Jun 2024 - Present (1 year 1 month)

Engaged with customers via live chat and email to provide professional support, responding to inquiries about services and products. Made outbound calls and followed up on unresolved issues to ensure customer satisfaction.

Live Chat Email Support Customer Service Outbound Calling

Customer Service Professional

Telekom Malaysia

Jan 2015 - Jun 2022 (7 years 5 months)

Handled high volumes of inbound calls, resolving customer complaints and escalating complex issues when necessary. Updated customer information, processed applications, and maintained call logs while generating daily reports.

Inbound Customer Escalation Data Entry Reporting

HR Admin Assistant

Bayview Beach Resort

Jan 2014 - Jun 2014 (5 months)

Prepared payroll and leave records for employees, and processed SOCSO and immigration documents for foreign staff. Answered HR-related inquiries and managed documentation to support HR operations.

Payroll Leave Management Document Processing Employee Support Administrative Assistance

Administrative Intern

[Company Name]

Answered emails and phone calls, maintaining filing systems and office documents. Operated office equipment including PC and fax machines to support daily administrative tasks.

Office Machines Document Management

Education

Degrees, certifications, and relevant coursework

RAHMATH BEE SALFIYAH

SPM (Sijil Pelajaran Malaysia), General Studies

Completed secondary education, focusing on a broad curriculum to prepare for further studies or entry into the workforce. Developed foundational knowledge across various subjects.