FRFazreena Rakawi
@fazreenarakawi
Detail-oriented professional with expertise in customer service and operations.
MalaysiaWhat I'm looking for
I am a detail-oriented and highly organized professional with a strong background in customer service, operations management, and administration. My experience includes responding promptly to customer inquiries, resolving issues, and managing high-volume inquiries effectively. I thrive in dynamic environments and am dedicated to exceeding customer satisfaction metrics.
In my current role as a Customer Service Associate at ZALORA, I have honed my problem-solving skills and developed a keen ability to prioritize and escalate issues to ensure timely resolutions. My previous positions have equipped me with the skills to plan and coordinate corporate events, analyze operational data, and provide comprehensive administrative support to executive teams.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
ZALORA
Oct 2020 - Present (4 years 8 months)
As a Customer Service Associate at ZALORA, I respond to customer inquiries and complaints via email and live chat, ensuring timely resolution of issues. I manage a high volume of inquiries and strive to meet key performance metrics related to response and resolution times.
Operation Cum Admin
Green Leaf Tour & Travel Sdn Bhd
Mar 2019 - Mar 2020 (1 year)
In my role as Operation Cum Admin, I planned and coordinated company events, compiled operational data for management, and provided insights to support decision-making. I also handled corporate communications to enhance brand visibility.
Personal Assistant Cum Admin
Tantanhan Tour Development Sdn Bhd
Feb 2017 - Feb 2019 (2 years)
As a Personal Assistant Cum Admin, I provided administrative support to the executive team, managed office operations, and coordinated logistics for corporate events. I also drafted and proofread important documents and reports.
Education
Degrees, certifications, and relevant coursework
USUniversiti Malaysia Sabah
Bachelor of Business with Honours, Tourism Management
2011 - 2014
Completed a Bachelor’s Degree of Business with Honours in Tourism Management, focusing on the principles of business and tourism industry practices.
PBPoliteknik Johor Bahru
Diploma in Tourism Management, Tourism Management
2008 - 2010
Achieved a Diploma in Tourism Management, gaining foundational knowledge in tourism operations and management.
Availability
Location
MalaysiaAuthorized to work in
Job categories
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