NNNirvesha nair
@nirveshanair
Versatile customer service agent with a focus on business growth.
MalaysiaWhat I'm looking for
I am a dedicated customer service agent and administrative assistant with a proven track record in enhancing business efficiency and driving growth. My experience spans various roles, including handling patient inquiries and managing administrative tasks in a healthcare setting. I thrive in environments that require effective communication and teamwork, ensuring that all stakeholders are informed and engaged.
Throughout my career, I have demonstrated my ability to cultivate an open culture that encourages the free exchange of information. My role at Quick Results Counseling involved managing clinician inquiries and creating monthly time sheets, showcasing my organizational skills and attention to detail. I am passionate about pursuing new professional challenges in a growth-oriented company where I can leverage my skills to contribute to team success.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Quick Results Counseling (QRC) Dancyjmor Sdn. Bhd.
Jan 2023 - Jan 2024 (1 year)
Specialized in handling patient inquiries and administrative tasks, including managing clinician schedules and creating monthly timesheets. Assisted the CEO with data entry and monitored staff task completion.
Senior Officer
UOB Centre of Excellence (M) Sdn. Bhd.
Jan 2022 - Jan 2023 (1 year)
Handled customer inquiries related to accounts and cards, providing tailored solutions and maintaining communication throughout the customer interaction process.
Customer Service Agent
Innovative SCGS (Malaysia) Sdn. Bhd.
Feb 2021 - Feb 2022 (1 year)
Handled level 1 tickets for YouTube ID verification, ensuring users met requirements and providing exceptional customer service throughout the process.
Customer Service Agent
Transcosmos (M) Sdn.Bhd
Feb 2021 - Feb 2022 (1 year)
Managed user inquiries for Shopee through various communication channels, upgraded to handle level 2 cases, and trained new agents on case handling.
Education
Degrees, certifications, and relevant coursework
MUManagement and Science University
Bachelor's in Nutrition, Nutrition
2017 - 2021
Grade: CGPA: 3.41
Pursued a Bachelor's degree in Nutrition, focusing on the principles of nutrition and health management. Developed skills in dietary planning and nutritional assessment.
MUManagement and Science University
Diploma in Medical Laboratory Technology, Medical Laboratory Technology
2014 - 2017
Grade: CGPA: 3.30
Completed a Diploma in Medical Laboratory Technology, gaining knowledge in laboratory procedures and patient care.
SMK Pandan Mewah
SPM, General Studies
2009 - 2013
Grade: 3A, 3B, 1C
Completed secondary education with a focus on general studies, achieving notable grades.
Availability
Location
MalaysiaAuthorized to work in
Job categories
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