Mpumelelo Khuzwayo

Booked high-value meetings with CPOs, VPs, and Directors at top SaaS companies through personalized outreach, consistently achieving pipeline and meeting targets via data-driven prospecting.

Handled inbound consumer calls resolving credit report errors, disputes, and identity-theft escalations while managing actions like freezes and fraud alerts to protect consumer data.

Drove sales of TV, broadband, and landline services to UK residents, consistently exceeding targets and improving customer satisfaction through expert product knowledge and onboarding.

Managed inbound calls for a UK residential energy campaign, assisting over 8,000 consumers with complex billing, refunds, and complaints and consistently exceeding service targets.

Managed high-volume inbound calls for a UK campaign, signing over 1,700 new customers in a year and boosting sales volume by 43% while maintaining a 5.5% cancellation rate.

Managed inbound and outbound calls for a U.S. residential campaign, achieving over 2,000 sign-ups in a year and increasing sales volume by 40% while keeping cancellations under 10%.

Completed High School Diploma at Umlazi Comprehensive Technical High School in 2015.