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Fadzai Hlahla

@fadzai_mudyiwa

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Sales development representative specializing in outbound prospecting and client retention.

South Africa

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What I'm looking for

I seek a sales role where I can drive outbound lead generation, qualify high-volume pipelines, use CRMs effectively, and collaborate cross-functionally to meet targets and grow client relationships.

I am a sales-driven professional with extensive experience across financial services, insurance, IT, and real estate, focused on outbound sales, customer retention, and relationship management.

I qualify and nurture high-volume lead pipelines, executing targeted outreach—making 60–70 calls daily and managing 80+ qualified leads for email marketing and conversion.

I leverage CRM platforms including Salesforce, HubSpot, Microsoft Dynamics, Pipedrive, Freshsales and ZohoDesk, and deliver consistent appointment-setting results, often converting 50%+ of inbound calls and maintaining disciplined reporting.

I collaborate cross-functionally to ensure smooth handoffs, run virtual demos and presentations, and align sales activities with strategic business objectives to meet targets and cultivate long-term client relationships.

Experience

Work history, roles, and key accomplishments

Current

Sales Development Representative

Current

Keller William

Jan 2024 - Present (2 years 5 months)

Qualify and nurture outbound leads via phone and email, scheduling demos and appointments while maintaining a CRM pipeline of 80+ qualified leads and converting 50%+ of inbound calls into appointments.

Outbound Sales Lead Qualification CRM Cold Calling Appointment Setting Pipeline Management Reporting

Appointment Setter

Old Mutual

Jan 2020 - Dec 2021 (1 year 11 months)

Conducted high-volume outbound calls (30–50/hour) and follow-ups to schedule consultations and appointments, achieving high turnout rates and supporting sales conversion for financial products.

Appointment Setting CRM Lead Follow Up Reporting Relationship Management

Remote B2B Sales Representative

Clientele Life

Jan 2017 - Dec 2019 (2 years 11 months)

Promoted and sold life insurance products to business and individual clients, performing needs assessments, maintaining client relationships, and collaborating with agents to place policies and tenants.

B2B Sales Relationship Management Virtual Presentations CRM Cross Functional Collaboration Negotiation