Open to opportunities

Alicia Reddy

@aliciareddy

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Results-driven sales and customer success professional specializing in account growth and client retention.

South Africa

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What I'm looking for

I am seeking a target-driven sales or customer success role where I can grow accounts, reduce churn, and apply strong communication and administrative skills.

I am an accomplished sales and customer success professional with strong experience in account management, lead generation, and client retention across financial services and SaaS environments. I consistently achieve top-performer status by building long-lasting client relationships and delivering tailored solutions that drive revenue and reduce churn.

My background includes roles as Sales Development Representative, Key Account Manager, Customer Success Manager, and Financial Advisor, where I excelled at appointment setting, prospecting, cold calling, and full administrative ownership of client lifecycles. I bring disciplined work habits, attention to detail, and a target-driven mindset to every role.

I value clear communication, problem-solving under pressure, and continuous skill development. I am motivated to join a team where I can contribute to account growth, improve retention metrics, and deliver measurable business impact.

Experience

Work history, roles, and key accomplishments

Sales Development Rep

Huzzle

Jul 2024 - Jun 2025 (11 months)

Top performer who established viable account growth opportunities, built and maintained a pipeline, and increased revenue through upselling while reducing churn through proactive account management.

Account Management Upselling Pipeline Development Appointment Setting CRM Customer Service

Key Account Manager

Advance Connects

Mar 2024 - Jul 2024 (4 months)

Top achiever who managed construction accounts remotely, grew revenue via upsells, maintained client relationships, and preserved account retention through early churn identification.

Key Account Management Upselling Pipeline Management Client Communication CRM Retention

Customer Success Manager

Care

Feb 2022 - Dec 2023 (1 year 10 months)

Managed customer acquisition and retention for a non-profit, driving new business via social media and campaigns, handling full admin and invoicing, and delivering exceptional customer service.

Customer Success Prospecting Social Media Marketing Invoicing Appointment Setting CRM Administrative Support

Financial Advisor

Sanlam

Dec 2020 - Jan 2022 (1 year 1 month)

Conducted prospecting, financial needs analyses, and client advisory services, consistently exceeding targets through lead generation, closing deals, and providing post-sale follow-up.

Financial Planning Lead Generation Cold Calling Needs Analysis Relationship Management & Compliance

Financial Advisor

Old Mutual

Aug 2018 - Sep 2019 (1 year 1 month)

Delivered financial advice and needs analyses, built client relationships through prospecting and appointments, and managed full administrative and after-sales support to exceed targets.

Financial Advice Lead Qualification Cold Calling Client Relationship Management Sales Closing Onboarding Record keeping Customer Service

Financial Advisor

Sanlam

Dec 2016 - Feb 2018 (1 year 2 months)

Provided financial planning services through prospecting and client consultations, performed full administrative functions, and maintained high client service standards post-sale.

Financial Planning Prospecting Lead Generation Appointment Setting Administrative Management & Compliance