MEMouhssine Eteib
@mouhssineeteib
Dedicated customer service agent with over 4 years of experience.
MoroccoWhat I'm looking for
I am a trustworthy employee with over 4 years of practical experience in customer service and content moderation. My dedication to delivering first-class results has allowed me to consistently meet stringent targets and deadlines. During my time at Majorel, I developed a deep understanding of the job's nature and requirements, which has equipped me to excel in my role.
In addition to my experience at Majorel, I worked as a content moderator for Wattpad, where I assessed and classified user-generated content primarily in Arabic and its dialects. This role honed my skills in ensuring alignment with community standards and client-specific guidelines. I also have experience in sales, where I developed engaging presentations to enhance client satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Majorel
May 2020 - Jan 2025 (4 years 8 months)
Worked for over 3 years as a Customer Service Agent, gaining extensive knowledge of job requirements and delivering results aligned with stringent targets. Responsibilities included filtering content to ensure compliance with client policies.
Content Moderator
Wattpad
Mar 2023 - May 2023 (2 months)
Assessed and classified user-generated content for 2 months, ensuring alignment with community standards and client-specific guidelines, primarily in Arabic and its dialects.
Sales Representative
Call Center
Feb 2020 - Apr 2020 (2 months)
Developed and delivered engaging sales presentations to clients, focusing on product benefits and ensuring maximum customer satisfaction.
Self-Employed English Teacher
Self-Employed
Oct 2019 - Jan 2020 (3 months)
Provided English language instruction to primary school students as a supportive extra hours initiative, enhancing their language skills.
Education
Degrees, certifications, and relevant coursework
SUSidi Mohamed Ben Abdellah University
Bachelor in English Literature, English Literature
2015 - 2019
Studied English Language and Literature, focusing on various aspects of modern literatures and enhancing language skills.
Tahla High School
Baccalaureate, Modern Literatures
2012 - 2015
Completed the Baccalaureate with a focus on Modern Literatures, preparing for higher education in the arts and humanities.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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