Open to opportunities

Redouane kenza

@redouanekenza

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Customer-focused customer service specialist skilled in moderation, client case management, and process improvement.

Morocco

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What I'm looking for

I seek a client-facing role where I can apply strong communication, problem-solving, and CRM skills to improve client experience and support sales operations.

I am a customer-focused professional with three years of proven experience in customer service and content moderation, complemented by a Diploma in Logistics Operation Management. I consistently deliver high-quality client support, resolve issues efficiently, and improve processes to enhance response times.

In previous roles I managed comprehensive immigration client cases, prepared and reviewed compliance documentation, and liaised with authorities to resolve issues. As a content moderator and customer service representative, I handled high volumes of inquiries, achieved a strong customer satisfaction rating, and developed a new service script that reduced response time by 70%.

I bring strong communication, problem-solving, and organizational skills, experience with CRM systems and Microsoft Office, and a track record of adapting to technical and product questions. I am eager to apply these strengths to provide exceptional client experiences in the real estate sector and support seamless sales operations.

Experience

Work history, roles, and key accomplishments

Current

Immigration Consultant

Current

Visa To America

Apr 2025 - Present (6 months)

Managed end-to-end immigration cases including assessment, documentation preparation, and liaison with authorities to ensure compliant application submissions and case resolutions.

Immigration Advisory Communication Problem Solving

Content Moderator

Majorel Africa

May 2020 - Oct 2023 (3 years 5 months)

Handled ~100 customer inquiries daily via email and chat, achieved 85% satisfaction, identified and escalated critical moderation issues, and implemented a customer service script that cut response time by 70%.

Content Moderation Customer Service Email Support Chat Support Process Improvement Escalation Management CRM

Teaching Assistant

London Academy

Oct 2019 - Mar 2020 (5 months)

Assisted faculty with grading, prepared course materials, provided one-on-one English tutoring, and managed student records to improve student understanding and maintain record accuracy.

Tutoring Grading Educational Support Communication Confidentiality

Logistics Operations Intern

Aritex

Feb 2018 - Apr 2018 (2 months)

Supported logistics team by tracking shipments, updating delivery schedules, assisting inventory management, and resolving logistical issues to prevent delivery delays.

Shipment Tracking Inventory Management Logistics Coordination Data Entry Microsoft Excel

Telemarketer

MO Call

Jul 2016 - Sep 2016 (2 months)

Generated leads and closed sales for UK supplement market, provided consultative customer support, and consistently exceeded sales targets in a fast-paced environment.

Telemarketing Lead Generation Sales Closing Consultative Selling Customer Relationship Management Communication

Education

Degrees, certifications, and relevant coursework

Institut Spécialisé de Technologie et de Management de Casablanca (ISTMR) - OFPPT

Diploma, Logistics Operation Management

2016 - 2018

Completed a Diploma in Logistics Operation Management with practical training in shipment tracking, inventory management, and operations support from September 2016 to July 2018.