RFRoger Fe
@rogerfe
Experienced Content Moderator with a strong background in social media management.
MoroccoWhat I'm looking for
I am an experienced Content Moderator with a strong background in evaluating and managing social media content to ensure compliance with platform guidelines and community standards. My expertise lies in identifying and removing inappropriate or harmful content, which helps protect brand reputation and foster a positive user experience.
During my tenure at ByteDance (TikTok), I reviewed and assessed multimedia content to ensure compliance with platform policies. I applied internal policies effectively to moderate content and collaborated with team members to ensure timely and accurate moderation decisions. My commitment to maintaining online safety and integrity is unwavering, and I thrive in fast-paced environments where attention to detail and quick decision-making are crucial.
Additionally, my experience as a Customer Service Representative at Majorel Africa and Webhelp has honed my skills in effective communication, problem-solving, and customer support. I am dedicated to providing exceptional service and ensuring customer satisfaction, which I believe is essential in any role I undertake.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Webhelp
Feb 2024 - Nov 2024 (9 months)
Guided customers through troubleshooting steps for technical issues, ensuring successful resolutions and reducing escalations. Identified customer needs and recommended appropriate products or services, driving upsell opportunities and enhancing customer value. Followed up with customers post-interaction to ensure problem resolution and continued satisfaction, reinforcing long-term loyalty.
Content Moderator
ByteDance (TikTok)
Jan 2023 - Jan 2024 (1 year)
Reviewed and assessed multimedia content (images, videos, and text) to ensure compliance with platform policies and community guidelines. Applied internal policies and criteria to moderate content effectively, ensuring a safe and positive user experience. Identified and removed inappropriate or harmful content to maintain platform integrity and uphold user safety.
Customer Service Representative
Majorel Africa
Feb 2022 - Dec 2022 (10 months)
Provided exceptional customer support through phone, email, and online chat, effectively resolving inquiries and issues in English. Assisted customers with account setup, order management, and product troubleshooting, ensuring a smooth and positive experience. Handled escalated customer concerns and collaborated with internal departments to find quick resolutions.
Education
Degrees, certifications, and relevant coursework
UNIVERSITY IBN ZOHR
Bachelor ’s degree, Linguistics
Reviewed and assessed multimedia content (images, videos, and text) to ensure compliance with platform policies and community guidelines. Applied internal policies and criteria to moderate content effectively, ensuring a safe and positive user experience.
baccalaureate of Science
baccalaureate, Science
Identified and removed inappropriate or harmful content to maintain platform integrity and uphold user safety. Collaborated with team members to ensure timely and accurate content moderation decisions in line with evolving guidelines.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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