ASAhmed MEJDOULE SEMLALI
@ahmedmejdoulesemlali
Dynamic customer service representative with over 5 years of experience.
MoroccoWhat I'm looking for
I am a dynamic and highly motivated customer service representative with over 5 years of experience in call centers and sales, particularly with European clients. My expertise in customer service, request management, and tailored solutions has allowed me to develop strong skills in communication, negotiation, and customer loyalty. I consistently achieve high customer satisfaction rates by actively listening and adapting my support to meet individual needs.
In my current role at Konecta, I handle customer requests related to Canal+ services, diagnosing technical issues and proposing additional offers tailored to customer needs. My previous experience includes working as a content moderator for TikTok, where I ensured compliance with community guidelines and flagged inappropriate content. I am eager to join a team where I can contribute to achieving goals while continuing to develop my skills in a stimulating environment.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Konecta
Aug 2023 - Present (1 year 9 months)
Answer incoming calls and handle customer requests for Canal+, diagnosing technical issues and proposing tailored services to meet customer needs.
Customer Service Representative
IO Solutions
Feb 2023 - Jul 2023 (5 months)
Processed employee payroll accurately and maintained payroll records, ensuring compliance with labor laws and internal policies.
Content Moderator
Majorel
Feb 2023 - Jul 2023 (5 months)
Reviewed user-generated content for TikTok, ensuring adherence to community guidelines and escalating complex cases to senior moderators.
Customer Service E-Chat
Cnexia
Jan 2023 - Feb 2023 (1 month)
Handled customer inquiries via chat and phone for Bell services, consistently achieving over 90% in customer satisfaction by adapting support to each case.
Customer Service Representative
Intelcia Company
Nov 2019 - Feb 2021 (1 year 3 months)
Provided information about Orange services through calls, emails, and chats, assisting customers with service activation and configuration.
Education
Degrees, certifications, and relevant coursework
Hassan II University
Professional Bachelor's Degree, Network and Systems Administration
2017 - 2018
Completed a Professional Bachelor's Degree in Network and Systems Administration, focusing on the management and configuration of network systems and infrastructure.
Specialized Institute of Applied Technology of Hay Hassani
Degree, Computer Networking
2015 - 2017
Earned a Degree in Computer Networking, covering essential topics in computer networks, protocols, and system administration.
Ibnou el Yassamine High School
High School Diploma, Life and Earth Sciences
2014 - 2015
Achieved a High School Diploma in Life and Earth Sciences, providing a foundational understanding of biological and geological sciences.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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