Open to opportunities

safa bahie

@safabahie

Message

Content moderator and customer support specialist with strong communication and analytical skills.

Morocco

Message

What I'm looking for

I seek a customer- or content-focused role where I can use my moderation, communication, and problem-solving skills in a collaborative, growth-oriented environment.

I am a detail-oriented content moderator and customer support professional with experience ensuring platform compliance and improving user experience. I have a background as an auxiliary nurse and specialized technician, which contributes to my disciplined, service-minded approach.

At Majorel Outsourcing I monitor and review user-generated content, collaborate with cross-functional teams, and stay current with industry trends and regional cultural nuances to maintain safe communities. Previously, I supported clients at Treasury Asset Consultants and exceeded sales targets as a sales agent at CALL 360, building strong client relationships and closing deals.

I bring strong verbal and written communication in Arabic, English, French, and Spanish, adaptability to new environments, and proven ability to prioritize tasks and meet deadlines. I look to contribute these strengths to a customer- or content-focused role where accuracy and user trust matter.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Majorel Outsourcing

Mar 2022 - Present (3 years 6 months)

Monitored and reviewed user-generated content to ensure compliance with community guidelines, collaborated with cross-functional teams, and adapted moderation to MENA region accents and cultural nuances.

Content Moderation Compliance Cultural Sensitivity QA Communication Cross Functional Collaboration

Customer Support Representative

Treasury Asset Consultants

Jan 2022 - Mar 2022 (2 months)

Facilitated client-team communication to resolve issues and manage customer inquiries, provided status updates, and prioritized tasks to meet deadlines.

Customer Support Client Communication Prioritization Time Management CRM Stakeholder Management