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@safabahie
Content moderator and customer support specialist with strong communication and analytical skills.
I am a detail-oriented content moderator and customer support professional with experience ensuring platform compliance and improving user experience. I have a background as an auxiliary nurse and specialized technician, which contributes to my disciplined, service-minded approach.
At Majorel Outsourcing I monitor and review user-generated content, collaborate with cross-functional teams, and stay current with industry trends and regional cultural nuances to maintain safe communities. Previously, I supported clients at Treasury Asset Consultants and exceeded sales targets as a sales agent at CALL 360, building strong client relationships and closing deals.
I bring strong verbal and written communication in Arabic, English, French, and Spanish, adaptability to new environments, and proven ability to prioritize tasks and meet deadlines. I look to contribute these strengths to a customer- or content-focused role where accuracy and user trust matter.
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Work history, roles, and key accomplishments
Majorel Outsourcing
Mar 2022 - Present (3 years 8 months)
Monitored and reviewed user-generated content to ensure compliance with community guidelines, collaborated with cross-functional teams, and adapted moderation to MENA region accents and cultural nuances.
Treasury Asset Consultants
Jan 2022 - Mar 2022 (2 months)
Facilitated client-team communication to resolve issues and manage customer inquiries, provided status updates, and prioritized tasks to meet deadlines.
Call 360
Dec 2020 - Dec 2021 (1 year)
Built client relationships, delivered presentations, negotiated and closed deals, and exceeded sales targets to drive revenue growth.
Degrees, certifications, and relevant coursework
Specialized Technician, Auxiliary Nursing
2018 - 2020
Completed specialized technician (auxiliary nurse) training with focus on practical patient care and technical support in healthcare settings.
High School Diploma, Economics and Management
2017 - 2018
Completed high school diploma with a focus on economics and management.
Software and tools used professionally
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