Mouhamed Kone

I’m a customer-facing technical support professional pursuing a B.S. in Information Technology with a Cybersecurity concentration, and I hold an (ISC)² Certified in Cybersecurity (CC) certification plus CompTIA Security+. I’m comfortable bridging clear communication with technical troubleshooting across live chat, phone, and email support.

In fast-paced, high-volume environments, I manage support tickets and data workflows while keeping records accurate and compliant. My background includes patient enrollment workflows, healthcare support environments, and health information management, including patient data verification and release of information processes.

I’ve also delivered hands-on support for electronics and administrative systems, diagnosing issues across 100+ devices and training teams on troubleshooting workflows. I’m energized by security-minded problem solving, AWS and virtualization labs, and scripting—so I’m seeking a full-time support role where my troubleshooting ability and attention to detail drive outstanding user experiences.