Danisha Williams Maize

I've supported customers and resolved escalated technical inquiries as a Corporate Help Desk professional with Kforce, using ticketing systems, real-time issue tracking, and clear documentation to maintain strong first-call resolution.

At TTEC, I investigated complex disputes, performed root-cause analysis, and maintained precise case records for transparency, compliance, and audits. I also educated customers on healthcare plans and guided policy selection while meeting industry regulations.

I've led remote customer service operations, set performance goals, facilitated team meetings, and evaluated service quality. At Amazon, I analyzed large datasets to identify fraudulent account activity and help mitigate financial loss.

I'm pursuing a Bachelor of Science in Cybersecurity and Information Assurance at Western Governors University, supported by ISC2 Certified in Cybersecurity and CompTIA A+ Core 1 certification. I bring more than a decade of customer-focused claims, support, and dispute-resolution experience to technology and security-focused teams.