SFSavion Foreshaw
@savionforeshaw
Dedicated customer service professional with strong communication skills.
United StatesWhat I'm looking for
I am a dedicated customer service professional with a strong background in providing exceptional support and assistance to clients. Currently, I work as a Contact Center Agent at Healthfirst, where I interact with providers and members to address their inquiries regarding insurance coverage and products. My ability to navigate automated information systems allows me to analyze situations effectively and provide timely solutions.
Previously, I served as a Customer Service Representative at TTEC, where I managed a high volume of inbound and outbound calls while maintaining a respectful and professional demeanor. I efficiently utilized the Vector system to handle customer accounts, ensuring that all tasks were completed accurately and promptly. My experience at Abercrombie & Fitch further honed my customer service skills, as I consistently exceeded client expectations and contributed to a positive team environment.
Experience
Work history, roles, and key accomplishments
Contact Center Agent
Healthfirst
Oct 2024 - Present (8 months)
Interacted by phone with providers and members to provide information in response to inquiries, concerns, and questions about insurance coverage and products. Transferred calls from members and providers to the appropriate department and navigated through automated information systems to analyze caller situations.
Customer Service Representative
TTEC
Jan 2024 - Oct 2024 (9 months)
Handled an average of 35+ inbound and outbound calls per shift while maintaining a respectful tone and attitude. Efficiently used the Vector system to navigate customer accounts, complete tasks such as taking payments, replenishing funds, and updating account information.
Brand Representative
Abercrombie & Fitch
Sep 2023 - Jan 2024 (4 months)
Welcomed and served customers, providing an excellent in-store experience and demonstrating exceptional product knowledge. Collaborated with colleagues to foster open and constructive communication, ensuring a consistent and positive working environment.
Education
Degrees, certifications, and relevant coursework
South Bronx Community Charter High School
High School Diploma, General Studies
Completed high school education, culminating in the attainment of a high school diploma. Developed foundational academic skills and prepared for future educational or career pursuits.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Savion?
You can contact Savion and 90k+ other talented remote workers on Himalayas.
Message SavionFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
