Savion Foreshaw

Interacted by phone with providers and members to provide information in response to inquiries, concerns, and questions about insurance coverage and products. Transferred calls from members and providers to the appropriate department and navigated through automated information systems to analyze caller situations.

Handled an average of 35+ inbound and outbound calls per shift while maintaining a respectful tone and attitude. Efficiently used the Vector system to navigate customer accounts, complete tasks such as taking payments, replenishing funds, and updating account information.

Welcomed and served customers, providing an excellent in-store experience and demonstrating exceptional product knowledge. Collaborated with colleagues to foster open and constructive communication, ensuring a consistent and positive working environment.

• Comprehensive training in IT support, preparing for CompTIA A+ certification (1201 and 1202).
• Developed skills in troubleshooting, system administration, and network fundamentals.

Grade: 3.2

Activities and societies: Basketball Team, Debate club

Completed high school education, culminating in the attainment of a high school diploma. Developed foundational academic skills and prepared for future educational or career pursuits.