Marlon Antoine
@marlonantoine
Detail-oriented IT professional specializing in technical support, cybersecurity, and IT leadership.
United StatesWhat I'm looking for
I am a detail-oriented IT professional with an MBA and certifications in CompTIA Security+ and ServiceNow IT Leadership, combining technical expertise with leadership and training experience.
Over a decade of experience in technical support and customer-facing roles includes managing support tickets with a 90% closure rate within 24 hours, implementing security awareness and compliance programs, and improving operational efficiency by 20% in clinical operations.
I am proficient in Microsoft Power Platform, C++, Java 11, and Python, and I pursue continuous certification (planning CCNA/CISA/CISM/CISSP). I bring a strong focus on troubleshooting, communication, and delivering measurable results.
Experience
Work history, roles, and key accomplishments
Customer Service Representative II
Safelite Solutions
Feb 2024 - Present (1 year 10 months)
Assisted customers with self-serve appointment information and drove upsell conversions, achieving over 50% of wiper sales through scheduled appointments.
VETechnical Support Coordinator II
Verizon
Mar 2013 - Aug 2023 (10 years 5 months)
Managed support tickets with a 90% closure rate within 24 hours and developed security awareness, training, and compliance programs focused on network cybersecurity practices.
Patient Unit Coordinator
Florida Hospital
Dec 2010 - May 2012 (1 year 5 months)
Supported day-to-day unit operations achieving 98% financial accuracy and implemented process improvements that enhanced operational efficiency by 20%.
ARSupported food court operations using multiple strategies to meet service goals and collaborated with team members to ensure timely service and customer satisfaction.
MCParaprofessional Technician
Miami Dade College
Nov 2005 - Aug 2008 (2 years 9 months)
Instructed students in software programs and collaborated with faculty to integrate technology and enhance the learning experience.
Education
Degrees, certifications, and relevant coursework
UPUniversity of Phoenix
Master of Business Administration, Business Administration
Completed a Master of Business Administration program focused on business and management principles.
UFUniversity of South Florida
Bachelor of Arts, Sociology
Completed a Bachelor degree in Sociology with coursework in social sciences and research methods.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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