Mostafa Ghazal

I am a results-driven and customer-focused professional with three years of experience in sales and customer service. I have a proven track record of building strong client relationships, driving revenue growth, and delivering exceptional customer experiences. My skills include identifying customer needs, resolving complex issues, and achieving sales targets through effective communication and negotiation.

In my recent role as a Customer Service Representative at Concentrix, I achieved an 80%+ customer satisfaction rating by resolving inquiries efficiently and providing personalized solutions to meet client needs. I successfully handled high-priority escalations, reducing repeat calls by 15% and improving overall operational efficiency. My dedication to delivering exceptional customer service earned me the title of Employee of the Month twice at Sutherland, where I consistently exceeded targets and maintained high customer satisfaction scores.

Throughout my career, I have demonstrated consistent high performance, maintaining a 95% attendance record and exceeding daily and weekly call volume and resolution goals. I am passionate about fostering brand loyalty and building strong rapport with customers, which has led to increased customer retention and significant contributions to revenue growth.