Khaled Adham

I am a dedicated and results-oriented Customer Service Specialist based in Alexandria, Egypt, with a strong commitment to excellence in customer satisfaction and sales. Over the years, I have consistently achieved the highest-rated performance metrics, demonstrating my ability to connect with customers and address their needs effectively. My experience spans various roles, including technical support and customer service, where I have honed my skills in problem-solving, communication, and team collaboration.

During my tenure at Vodafone UK, I excelled as a Tech Support and Billing agent, earning recognition as the top-rated agent within my team. This role provided me with invaluable experience in resolving technical issues and managing customer inquiries. At Concentrix, working on the Xfinity account, I further developed my customer satisfaction strategies, achieving a remarkable record of 24 promoters and only 4 detractors, while also ranking second in sales among a competitive group of over 70 agents. My passion for delivering exceptional service drives my professional journey.