Mahmoud Elsayed abdeen elrawi
@mahmoudelsayedabdeen
Customer service specialist with 3 years' telecom experience boosting satisfaction and sales.
EgyptWhat I'm looking for
I am a customer service specialist with three years of experience in telecom and sales, focused on resolving complex issues and improving service delivery. I have a proven record of increasing customer satisfaction and driving sales through effective communication and empathy.
At Telecom Egypt I resolved over 100 complex customer issues and helped lift satisfaction by 15%, and as a team leader I supported 50 agents and implemented feedback-driven improvements. I also contributed measurable sales gains in retail roles at Vodafone and in local business engagements.
I work well in fast-paced environments, leverage CRM tools and Microsoft Office, and bring strengths in communication, problem solving, and team leadership. I seek to apply my customer-centric mindset to roles that value service excellence and continuous improvement.
Experience
Work history, roles, and key accomplishments
Team Leader
Telecom Egypt
Jun 2022 - Present (3 years 7 months)
Led and coached a team of ~50 agents to upgrade service quality by 15% and implemented feedback-driven improvements that increased customer satisfaction and agent productivity.
Customer Service Agent
Telecom Egypt
Mar 2022 - Present (3 years 10 months)
Resolved over 100 complex customer issues and improved customer satisfaction by 15% within one year while supporting high-volume telecom service delivery and contributing to service improvements.
Sales Associate
Vodafone Egypt
May 2020 - Apr 2021 (11 months)
Drove a 15% increase in sales by enhancing customer interactions and contributing to product sales through direct engagement and consultative selling.
Salesperson
The Chief
Jun 2020 - Nov 2020 (5 months)
Increased food product sales by $500,000 and lifted revenue by 12% over three months through direct customer engagement and targeted sales activities.
Education
Degrees, certifications, and relevant coursework
South Valley University
Bachelor's Degree, Public Law
2015 - 2020
Activities and societies: Reading various genres of literature to enhance knowledge
Bachelor's Degree in Public Law from South Valley University completed between 2015 and 2020.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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